Community Concierge
About The Position
Vivmark Residential is hiring a Community Concierge to serve as the welcoming, customer-service-focused face of the company at the front desk. The role supports an exceptional apartment living experience by monitoring foot traffic, assisting prospects and residents, providing information and personalized recommendations, and maintaining customer service standards. The Concierge works with leasing and maintenance teams to support prospect visits, move-ins and move-outs, and residents’ ongoing needs. This part-time position is scheduled Saturdays and Sundays from 3 p.m. to 11 p.m., for 16 hours per week. It may suit someone seeking supplemental work and experience in hospitality.
Requirements
- High school diploma or GED.
- Proficiency with administrative software and Microsoft Office Suite.
- Ability to walk the property and maneuver packages and deliveries.
- Strong communication, time-management, patience, organization, and follow-through skills.
Nice To Haves
- At least 1 year of related experience in a hotel, retail, or restaurant.
Responsibilities
- Monitor foot traffic at the front desk.
- Provide high-quality customer service to residents, vendors, and prospective residents.
- Implement programs intended to address resident satisfaction.
- Offer assistance, information, and personalized recommendations.
- Partner with the leasing office and maintenance team to support prospects, move-ins and move-outs, and current residents.
- Manage phone messages, resident packages, deliveries, and maintenance requests, escalating issues to the appropriate next steps.
- Follow through on resident needs and requests.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Paid vacation
- Company holidays
- Team member housing discounts
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
