Lead Concierge | Full Time

Harmony Senior Services•Bridgeport, WV

23h•Onsite

About The Position

The Office Administrative Assistant provides administrative support for the community’s human resources, billing, and general office functions under the direction of the Executive Director. The position focuses on onboarding coordination, maintaining administrative paperwork, recordkeeping, data entry, document processing, follow-up, and supply coordination. The role supports human resources administration by coordinating onboarding and orientation, maintaining confidential personnel records, tracking licenses, certifications, and training documentation, distributing approved communications, and routing HR-related questions to the appropriate leader or representative. It also supports accounting and billing activities, including payment handling, financial document organization, LTC billing submissions, payer statements, meal-ticket transactions, and p-card administration. General office duties include preparing and organizing documents, maintaining filing systems, updating approved systems and logs, coordinating supplies and outgoing mail, assisting with meetings and follow-up, responding to resident and family inquiries, coordinating office-equipment service requests, and protecting confidential information.

Requirements

High school diploma or GED.
At least 2 years of administrative or office support experience.
Proficiency with Microsoft Outlook, Word, and Excel, and ability to learn company HR, accounting, and document management systems.
Strong organizational skills and attention to detail.
Accurate data-entry skills and ability to manage multiple priorities and meet deadlines.
Ability to handle sensitive information discreetly and maintain confidentiality.
Effective verbal and written communication skills and professional interactions with residents, responsible parties, team members, vendors, and community leadership.
Ability to use standard office equipment, including a computer, keyboard, mouse, printer, scanner, and copier.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Experience with HR paperwork, billing, accounts payable, or confidential recordkeeping.

Responsibilities

Prepare new-hire materials, collect required paperwork, check documents for completeness, and route information to the appropriate leader or HR representative.
Coordinate new-hire orientation schedules, materials, and logistics.
Maintain accurate, organized, and confidential personnel files and HR records.
Scan, upload, and securely transmit personnel records to authorized parties.
Track required licenses, certifications, training records, and documentation deadlines; send reminders and report missing or expiring items.
Distribute approved team member communications, forms, and notices and track acknowledgments.
Route questions about benefits, leave, pay, employee relations, or policy interpretation to the appropriate leader or HR representative.
Assist with scanning resident checks or coordinating their mailing to the home office for processing.
Upload, organize, and maintain required financial documentation in the Community Finance Hub.
Serve as the on-site point of contact for the Revenue Services Specialist, facilitating communication, coordinating requests, and following up on business office needs.
Provide backup assistance with LTC billing submissions and resubmissions, ensuring documentation is complete and submitted on time.
Assist with distributing monthly payer statements and collection letters to residents and responsible parties in coordination with the Revenue Services Specialist.
Sell meal tickets, accurately record transactions, and process payment by personal check or authorized payroll deduction.
Oversee the community p-card, including receipt collection and report submission.
Prepare, copy, scan, file, and distribute correspondence, forms, reports, and other administrative materials.
Maintain electronic and paper filing systems so authorized users can promptly locate current, complete records.
Enter and update information in approved systems, spreadsheets, and tracking logs, reviewing entries for accuracy and completeness.
Monitor office supply inventory, place orders within approved procedures and spending limits, check deliveries, and organize supplies.
Coordinate outgoing mail, shipping, document deliveries, and administrative correspondence routing.
Assist with scheduling administrative meetings, preparing materials, and tracking assigned follow-up items.
Assist the Executive Director with resident and family inquiries and follow-up.
Coordinate service requests for office equipment.
Protect confidential resident, applicant, team member, and financial information using secure storage and transmission methods; promptly report misplaced records or suspected unauthorized access.
Perform other duties as assigned.