Lead Clerk

WinCo Foods•Hillsboro, OR

18h•Onsite

About The Position

Assist management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and assisting the department manager with general operations as directed. Answer customer questions and complaints professionally and help ensure customers receive fast, friendly service. Perform grocery clerk, cashier, and/or freight stocker duties while assisting assigned employees with their tasks, including notifying them of breaks and lunches. Perform other related work. The role provides direction and leadership to clerks, demonstrates and performs assigned tasks, monitors department activities and employee schedules, and communicates regularly with the immediate supervisor. It also involves maintaining a clean, safe, and appealing work area; stocking and rotating merchandise; and handling customer-service functions such as complaints, refunds, checks, and gift certificates. Duties may vary according to department needs and company direction.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, using strong verbal, written, and interpersonal skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure when professionally addressing difficult or angry customers, vendors, and coworkers.
Understand company practices, policies, and procedures well enough to assess and respond appropriately to customer activity.
Demonstrate initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
Consistently provide high-quality customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
Have previous experience in the designated department (grocery or freight), or equivalent, to understand overall company practices.
Use cleaning chemicals properly according to manufacturer guidelines and instructions.
Handle food products in accordance with state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods; walk and move rapidly; and bend, stoop, twist, and turn frequently.
Perform duties with mental alertness and awareness of potential hazards involving procedures, machines, equipment, and work aids.
Understand state and federal regulations if certification is needed.
Meet minimum age requirements: 18 years old in Montana and Oregon; 21 years old in all other states.
Obtain Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while maintaining a friendly, enthusiastic customer-service atmosphere.
Perform clerk duties in the designated grocery or freight department, including duties described for grocery clerks, cashiers/checkers, and freight stockers.
Handle customer complaints and requests; approve checks; sell gift certificates; issue refunds; receive returned check payments; and answer customer questions as applicable.
Monitor area activities, customer traffic flow, and checkout-lane coverage.
Maintain cleanliness and appearance of work areas, storage areas, equipment, and retail displays in accordance with company policy and legal regulations.
Keep the department or area clear of excess carts, baskets, garbage, and other clutter.
Monitor employee arrivals, breaks, lunches, and departures in the area of responsibility.
Communicate regularly with the immediate supervisor and provide assistance as needed or directed.
Provide direction and leadership to clerks, demonstrate tasks, perform clerk responsibilities, and answer employee questions.
May monitor cashier money-handling procedures and assist with scan-system issues, including UPC codes not on file and scan-pricing errors.
May stock department racks, shelves, displays, and coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any area of the store as needed.
Perform other duties as assigned or needed.