Lead Clerk

WinCo Foods • Helena, MT

2d • Onsite

About The Position

Assist store management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and supporting the department manager with general operations as directed. Perform grocery clerk, cashier, and/or freight stocker duties while helping assigned employees complete their tasks, including coordinating their breaks and lunches. Provide fast, friendly customer service, respond professionally to questions and complaints, and perform other related work. The role operates in a 24/7 environment and may involve varied shifts, including nights, weekends, and holidays.

Requirements

• High school diploma or equivalent.
• Clear, professional verbal, written, and interpersonal communication skills, and the ability to establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
• Ability to provide leadership, maintain composure, and professionally address difficult or angry customers, vendors, and coworkers.
• Clear understanding of company practices, including in-depth knowledge of policies and procedures, to judge and respond effectively to customer activity.
• Initiative and self-direction, including the ability to multitask.
• Ability to conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
• Basic math skills, including addition, subtraction, multiplication, and division, and the ability to compute weights and measures.
• Ability to perform primary duties efficiently and accurately, with honesty and integrity.
• Meet the minimum age requirement: 18 years old in Montana and Oregon; 21 years old in all other states.
• Ability to work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
• Ability to perform the duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
• Previous experience in the designated grocery or freight department, or equivalent, sufficient to understand overall company practices.
• Ability to use cleaning chemicals properly in accordance with manufacturer guidelines and instructions.
• Ability to handle food products in accordance with state and county laws and WinCo standards.
• Ability to reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
• Ability to stand for long periods; walk and move rapidly; and bend, stoop, twist, and turn frequently.
• Mental alertness while performing duties involving potential hazards related to procedures, machines, equipment, and work aids.
• Ability to understand state and federal regulations when certification is needed.
• Food Handlers Certification, as required by state law.

Responsibilities

• Welcome, engage, serve, and thank customers while encouraging a friendly, enthusiastic customer-service atmosphere.
• Perform clerk duties in the designated grocery or freight department.
• Lead customer-service activities, including handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned-check payments, and answering customer questions.
• Monitor area activities, customer traffic flow, and checkout-lane coverage.
• Maintain cleanliness and presentation of work areas, storage areas, equipment, and retail displays in accordance with company policy and applicable regulations; perform cleaning tasks such as mopping, sweeping, and taking out garbage.
• Keep the department or assigned area clear of excess carts, baskets, and garbage.
• Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
• Assist the immediate supervisor as needed or directed.
• Provide direction and leadership to clerks, demonstrate and perform clerk tasks, and answer employee questions.
• May monitor cashier money-handling procedures and assist with scan-system issues, including UPC codes not on file and scan-pricing errors.
• May stock department racks, shelves, displays, and coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; cashier; and perform other duties as needed or directed.
• Maintain awareness of customer and employee safety.
• Stock and rotate merchandise in any store area as needed.
• Perform other duties as assigned or needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED