Lead Clerk

WinCo Foods•Edmonds, WA

3d•$17 - $27•Onsite

About The Position

Assist management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and helping the department manager with general operations as directed. Perform grocery clerk, cashier, and/or freight stocker duties while supporting assigned employees, including notifying them of breaks and lunches. Provide fast, friendly customer service, respond professionally to customer questions and complaints, and perform other related work. The role includes leading customer service, monitoring activity and staffing in the assigned area, maintaining cleanliness and safety, and providing direction to clerks. Duties may include cashiering, handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments, monitoring money-handling procedures, and assisting with scan-system procedures. The position may also involve stocking and rotating merchandise, maintaining displays and equipment, using cleaning materials and department equipment, and performing other duties as assigned. The position requires a high school diploma or equivalent, relevant departmental experience or equivalent understanding of company practices, and the ability to work varied shifts in a 24/7 operation. The physical demands include frequently handling objects up to 50 pounds and standing, walking, bending, stooping, twisting, and turning for extended periods. Pay range: USD $17.38–$26.60 per hour.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, using strong verbal, written, and interpersonal communication skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure while professionally addressing difficult or angry individuals.
Understand company practices, policies, and procedures well enough to judge and respond effectively to customer activity.
Show initiative and self-direction while multitasking across a variety of duties.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon; 21 in all other states.
Consistently provide high-quality customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform the duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
Understand company practices through previous experience in the designated department or equivalent.
Use cleaning chemicals properly according to manufacturer guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Frequently reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds.
Stand for long periods and frequently walk, move rapidly, bend, stoop, twist, and turn.
Perform duties with mental alertness regarding potential hazards involving procedures, machines, equipment, and work aids.
Understand state and federal regulations when certification is needed.
Hold a Food Handlers Certification where required by state law.

Responsibilities

Assist management with store operations and department operations as directed.
Perform clerk duties in the designated grocery or freight department, including applicable grocery clerk, cashier, and/or freight stocker duties.
Lead by example and assist assigned employees with their tasks, including notifying them of breaks and lunches.
Welcome, engage, serve, and thank customers, maintaining a friendly and enthusiastic customer-service environment.
Handle customer complaints and requests, approve checks, sell gift certificates, issue refunds, receive returned check payments, and answer customer questions as applicable.
Monitor customer traffic, checkout-lane coverage, and activities in the area of responsibility.
Maintain cleanliness and appearance of work areas, storage areas, equipment, and retail displays; perform cleaning tasks such as mopping, sweeping, and removing garbage.
Keep the assigned area clear of excess carts, baskets, and garbage.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide direction and leadership to clerks, demonstrate and perform clerk responsibilities, and answer employee questions.
May monitor cashier money-handling procedures and assist with scan-system procedures, including UPC and pricing issues.
May stock department racks, shelves, displays, and coolers; use cleaning materials and department machines and equipment; pull cardboard; face walls and aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.