Lead Clerk

WinCo Foods•Midvale, UT

5d•Onsite

About The Position

Assist store management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and supporting the department manager with general operations as directed. Provide fast, friendly customer service, respond professionally to customer questions and complaints, and perform the duties of a grocery clerk, cashier and/or freight stocker while assisting employees with their tasks. The role also involves monitoring department activity and employee schedules, maintaining a clean and safe work area, communicating with the immediate supervisor, and performing other related duties as assigned. Employees work in a 24/7 operation and must be able to work varied shifts, including nights, weekends, and holidays. The position requires frequent lifting and maneuvering of objects weighing up to 50 pounds, standing for long periods, and frequently walking, moving rapidly, bending, stooping, twisting, and turning. A Food Handlers Certification is required where mandated by state law.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, with strong verbal, written, and interpersonal communication skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure when professionally addressing difficult or angry customers, vendors, and coworkers.
Understand company practices, including policies and procedures, to judge and respond effectively to customer activity.
Demonstrate initiative and self-direction while multitasking across varied duties.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Consistently provide high-quality customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
Have previous experience in the designated grocery or freight department, or equivalent, to understand overall company practices.
Use cleaning chemicals properly in accordance with manufacturer guidelines and instructions.
Handle food products in accordance with state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods and frequently walk, move rapidly, bend, stoop, twist, and turn.
Perform duties with mental alertness regarding potential hazards involving procedures, machines, equipment, and work aides.
Understand state and federal regulations when certification is needed.
Meet the minimum age requirement: 18 in Montana and Oregon; 21 in all other states.
Obtain a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while maintaining a friendly, enthusiastic customer-service environment.
Perform clerk duties in the designated grocery or freight department and refer to the applicable grocery clerk, cashier/checker, or freight stocker job description for specific responsibilities.
Handle customer complaints and requests; approve checks; sell gift certificates; issue refunds; receive returned check payments; and answer customer questions as applicable.
Monitor department activity, customer traffic flow, and checkout lane coverage.
Maintain cleanliness and appearance of the work area, storage areas, equipment, and retail displays in accordance with company policy and legal requirements; perform cleaning such as mopping, sweeping, and taking out garbage.
Keep the area of responsibility clear of excess carts, baskets, garbage, and other obstructions.
Monitor employee arrivals, breaks, lunches, and departures in the area of responsibility.
Communicate regularly with the immediate supervisor and provide assistance as needed or directed.
Provide clerks with direction and leadership, demonstrate and perform clerk tasks, and answer employee questions.
As applicable, monitor cashier money-handling procedures and assist with scan-system procedures, including UPC codes not on file and scan-pricing errors.
As needed, stock department racks, shelves, displays, and coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.