Lead Certified Medical Assistant

Cabarrus Rowan Community Health Centers•Spencer, NC

12d•Onsite

About The Position

Under the supervision of the Director of Clinical Services (DOCS), the Lead Medical Assistant facilitates patient care in the clinical environment and supports patients throughout the appointment process. The role includes both clinical and administrative work, such as ensuring Medical Assistants accurately capture and document clinical and demographic information in the Electronic Health Record (EHR), assisting Medical Assistants and providers with procedures, and communicating with patients in multiple settings. The Lead MA serves as a resource for equipment, training, and vaccination-supply questions when the DOCS is absent, and communicates with the DOCS about clinical flow and procedures. The role also supports staff training and onboarding, clinic operations, vaccine and supply inventory, documentation, quality improvement, and adherence to clinical and regulatory requirements.

Requirements

Three years of employment with the clinic as a Medical Assistant or five years of experience as a Medical Assistant.
Ability to communicate accurately and concisely in English, verbally and in writing.
Ability to interact professionally and in a patient-centered manner with patients and work cooperatively with internal staff.
Ability to plan, prioritize, and complete assigned tasks accurately.
Ability to travel to other sites as necessary.
Ability to work under time constraints while maintaining accurate vaccination, EHR, and new-employee-training records.
Competent knowledge of the EHR system.
Completion of all training for vaccination protocols.
Enhanced organizational and documentation skills.
Ability to precept new employees.
Excellent interpersonal skills and critical-thinking ability.
High school diploma or GED and graduation from an accredited Medical Assistance Program.
Medical Assistance Certification, CPR, and BLS required.

Nice To Haves

Bilingual skills.
Certification in an additional skills area, such as phlebotomy or EKG.

Responsibilities

Support patient care across assigned patient populations, including pediatrics, by organizing patient flow, greeting and escorting patients, obtaining health histories and vital signs, and completing required screenings.
Maintain accurate patient documentation in the EHR according to established procedures.
Assist with telephone follow-up with patients as directed by the provider or DOCS.
Assist with patient health education and follow-up on established plans of care under provider or DOCS direction.
Complete clinic maintenance tasks, including setting up equipment, running tests and controls, cleaning exam and procedure rooms, and documenting completed tasks; train other personnel in these procedures as appropriate.
Obtain laboratory and X-ray reports, hospital notes, and referral information; assist Medical Assistants with insurance verification and requisition forms.
Prepare exam rooms, assist providers with procedures, and accurately document procedure results; train personnel on appropriate procedure protocols.
Perform point-of-care and other available clinic testing.
Help the DOCS maintain clinic supplies and inventory, and support other clinics as needed.
Maintain and troubleshoot equipment, replenish supplies, perform preventative maintenance, and request repairs.
Promote a safe, secure, healthy work environment by following and professionally encouraging adherence to established policies and procedures.
Protect patient confidentiality and secure protected health information.
Attend mandatory in-services, drills, staff meetings, trainings, and age-specific professional development trainings.
Follow organizational infection-control guidelines.
Participate in quality-improvement activities, including monitoring, measuring, analyzing, improving, or controlling program goals, objectives, or services; call and notify parents or guardians about vaccines needing updates.
Support incentive, regulatory, and certification requirements, including Meaningful Use, PCMH, and UDS, through documentation and participation in initiatives and other directed activities.
Assist the DOCS with vaccine records and inventory, accurate vaccine documentation, stock maintenance, vaccine inventory removal when the DOCS is absent, NCIR administrator-backup requirements and education, reports and follow-up, and vaccine transportation during power outages as directed.
Lead training and onboarding for new clinical employees and communicate training needs and opportunities to the DOCS.
In the DOCS's absence, facilitate the clinic huddle and manage clinical concerns in collaboration with providers, excluding triage.
Use critical thinking and perform other duties as assigned.