Lead Certified Medical Assistant

Cabarrus Rowan Community Health Centers•Spencer, NC

10d

About The Position

Under the supervision of the Director of Clinical Services, the Lead Certified Medical Assistant helps facilitate patient care throughout the clinical visit and may work in both clinical and administrative areas. The Lead MA guides patients through the appointment process and ensures Medical Assistants accurately capture and document clinical and demographic information in the Electronic Health Record (EHR). The role assists Medical Assistants and providers with procedures, communicates with patients in multiple settings, and serves as a resource for equipment, training, and vaccination supply questions when the Director of Clinical Services is absent. The Lead MA communicates with the Director of Clinical Services about clinical flow and procedures and helps train and onboard new clinical employees.

Requirements

Three years of employment with the clinic as a Medical Assistant, or five years of experience as a Medical Assistant.
High school diploma or GED and graduation from an accredited Medical Assistance Program.
Medical Assistance Certification, CPR, and BLS are required.
Accurately and concisely communicate in English verbally and in writing.
Interact professionally and in a patient-centered manner with patients.
Work cooperatively with internal staff to deliver safe, effective, quality care.
Plan, prioritize, and complete assigned tasks accurately.
Travel to other sites as necessary.
Work under time constraints while maintaining accurate vaccination, EHR, and new-employee-training records.
Competent knowledge of the EHR system.
Completion of all training for vaccination protocols.
Enhanced organizational and documentation skills.
Ability to precept new employees.
Excellent interpersonal skills and critical thinking.

Nice To Haves

Bilingual ability.
Certification in additional skills areas such as phlebotomy or EKG.

Responsibilities

Provide assigned patient care to all patient populations, including pediatric patients; organize patient flow, greet and escort patients, obtain health histories and vital signs, and perform required screenings.
Maintain accurate patient documentation in the EHR according to established procedures.
Assist with telephone follow-up with patients as directed by a provider or the Director of Clinical Services.
Assist with patient health education and follow-up on established care plans under provider or Director of Clinical Services direction.
Complete clinic maintenance tasks, including setting up instruments and equipment, running tests and controls, cleaning exam and procedure rooms, and documenting completed tasks; train personnel on equipment use and clinic procedures.
Perform assigned clerical duties, including obtaining laboratory and X-ray reports, hospital notes, and referral information, and assisting with insurance verification and requisition forms.
Prepare exam rooms, assist providers with procedures, and accurately document procedure results; train personnel on procedure protocols.
Perform available point-of-care and clinic testing efficiently.
Help ensure clinic supplies are available and inventory is maintained; support other clinics as needed.
Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and requesting repairs.
Promote a safe, secure, healthy work environment by following and encouraging compliance with established policies and procedures.
Protect patient confidentiality and secure protected health information.
Attend mandatory in-services, drills, staff meetings, training, and age-specific professional development education.
Follow organizational infection-control guidelines.
Participate in quality-improvement activities, including monitoring, measuring, analyzing, improving, or controlling program goals and services; contact parents or guardians about vaccines needing updates.
Support incentive, regulatory, and certification requirements, including Meaningful Use, PCMH, and UDS, through documentation and participation in initiatives.
Help maintain vaccine records and inventory, document vaccines accurately, monitor stock for State Vaccines and private stock, and remove inventory for vaccine procedures when the Director of Clinical Services is absent. Complete NCIR administrator-backup requirements and education, assist with reports and follow-up, and help transport vaccines during power outages as directed.
Lead training and onboarding of new clinical employees and provide the Director of Clinical Services with feedback about training needs and opportunities.
In the Director of Clinical Services’ absence, facilitate clinic huddles and manage clinical concerns in collaboration with providers, excluding triage.
Apply critical thinking and perform other duties as assigned.