MEDICAL ASSISTANT/CERTIFIED MEDICAL ASSISTANT/CERTIFIED NURSE ASSISTANT

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

1d • Onsite

About The Position

Mountain View Hospital is seeking a Medical Assistant, Certified Medical Assistant, or Certified Nurse Assistant for its Pain Specialists Idaho Falls clinic in Idaho Falls, Idaho. The position assists providers with patient care, medical record documentation, treatment, and processing doctors’ orders. It also provides customer service to patients, providers, and other medical staff by phone and in person.

The role supports clinical visits by greeting patients, confirming their information and visit purpose, preparing exam rooms and patients, ensuring relevant records and test results are available, assisting providers during examinations, documenting care, and communicating treatment plans to the checkout receptionist. Additional clinic and laboratory work includes managing supplies, scanning orders and results into the electronic medical system, maintaining point-of-care documentation and quality control, and following sterile technique and safety precautions. The position also helps orient and mentor new staff and performs other duties assigned by the office manager.

When performing Certified Nursing Assistant duties, the employee assists assigned patients under nursing staff direction, obtains admission and discharge vital signs, verifies signatures, communicates relevant information to the assigned nurse, and helps maintain safe and effective patient care. Duties may also include preparing charts, stocking and cleaning rooms, recording refrigerator and blanket-warmer temperatures, assisting with discharges, and helping patients leave safely. The employee participates in team-based care, meetings, in-service programs, and required education.

Mountain View Hospital and its 29 affiliate clinics serve the Snake River Valley, from Pocatello to Rexburg. The organization describes its work environment as mission-driven, people-centric, and supportive. The position is full-time, with no travel required and an unspecified salary.

Requirements

• Graduation from an accredited high school program or higher.
• Certificate of training for Nurse’s Aide.
• Current BLS certification.
• Valid driver’s license.
• Experience with computers and office equipment.
• Ability to read and communicate effectively in English with hospital staff, medical staff, patients, and their families.
• Understanding of medical terminology.
• General mathematics skills.
• Ability to make sound judgments, stay organized, multitask, and think critically.
• Ability to understand supervisory or managerial feedback and instructions, listen to and remember verbal and written instructions, and concentrate for extended periods.
• Good communication and interpersonal skills, ability to work well with others, and a flexible, team-oriented approach.
• Ability to work under pressure and meet multiple competing deadlines.
• Good customer service skills.
• Ability to recognize and understand laboratory complexity and reflex testing.
• Basic computer knowledge and basic knowledge of CPSI and patient scheduling.
• Ability to handle or defuse conflict involving patients, their families, and staff.

Nice To Haves

• CMA course completion is preferred but not required.
• Six months of PACU or Medical-Surgical experience is preferred but not mandatory.
• Bilingual ability is a plus.

Responsibilities

• Welcome patients in person and by phone.
• Verify patient information by interviewing patients, reviewing and recording medical history, and confirming the purpose of visits.
• Prepare patients and exam rooms for health care visits, including providing examination garments and arranging supplies and equipment.
• Ensure related reports, laboratory results, and imaging are available in patient records before visits.
• Assist providers during examinations, prepare medications for injections, and document examinations, treatments, and test results.
• Relay treatment plans to the checkout receptionist.
• Inventory and order exam-room and injection-station supplies and verify receipt.
• Help ensure competent, quality clinical care and customer service that meets patient expectations.
• Support adherence to policies and procedures and provide age-appropriate care.
• Report, monitor, and manage patient and staff incidents, and monitor patient and physician satisfaction results.
• Follow standard precautions and use personal protective equipment as required; perform sterile technique and maintain quality control for procedures.
• Scan orders and laboratory results into the electronic medical system and print and fax laboratory reports to ordering doctors.
• Maintain point-of-care documents and perform quality-control management.
• Orient and mentor new staff members.
• Provide customer service by phone and in person to people contacting or entering the laboratory.
• Perform miscellaneous duties that promote smooth operations and other duties assigned by the office manager.
• As a Certified Nursing Assistant, assist assigned patients as directed by nursing staff.
• Obtain admission and discharge vital signs and verify patient signatures.
• Follow center protocols and perform duties according to job requirements, including responding calmly to emergencies.
• Participate in staff meetings, in-service programs, and applicable education requirements.
• Communicate pertinent findings, problems, concerns, and ideas to the assigned nurse promptly through appropriate lines of authority.
• Seek guidance from the assigned nurse when knowledge or skill level is uncertain.
• Help maintain safe, effective patient care; assemble charts, stock and clean rooms, stock linens, and record refrigerator and blanket-warmer temperatures.
• Assist an LPN or RN with patient discharges, including checking for a stable gait, providing written discharge instructions, and verifying that the patient is not driving home.
• Work collaboratively as part of the patient-care team and assist with other unit duties as needed.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid time off for vacation, holidays, and sick days.
• Medical paid time off.
• Retirement plans, including a 401(k) with up to a 6% match.
• Earned quarterly bonus program.
• Education reimbursement program.
• Discounts on medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital. Benefits are subject to eligibility based on full-time, part-time, or PRN classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED