Lead Case Manager

Resources for Human Development•Norristown, PA

About The Position

RHD Montgomery County Homeless Services and Genny’s Place provides a safe place to stay and assistance for single adults experiencing homelessness, supporting their transition toward independent living. The program is a partnership between Your Way Home, Montgomery County’s Office of Behavioral Health, and Resources for Human Development. Services include dedicated caseworkers who help participants find permanent housing and apply for benefits, as well as practical support such as laundry facilities, transportation, meals, clothing, and life skills training. The Lead Case Manager determines resources needed to meet each participant’s individual needs and takes necessary actions to implement service treatment plans, including advocating for participants to receive needed services. The role identifies program needs and service gaps and recommends strategies. It works collaboratively with RHD associates and provides daily support and mentorship to the case management team. The position reports directly to the Case Manager Supervisor and addresses participant needs while demonstrating commitment to RHD values. The role provides case management expertise and field support to the team, assists with recovery planning and community-based services, and helps ensure appropriate service delivery, documentation, regulatory compliance, caseload management, and coordination of on-call scheduling. It also assists residents with self-administration of medications as needed.

Requirements

Bachelor’s degree in Human Services or a related field.
At least three years of experience providing support to individuals in behavioral health, addiction recovery, or developmental disability services.
Intermediate computer skills.
Valid driver’s license.

Nice To Haves

Two to four years of case management experience preferred.

Responsibilities

Participate in a multidisciplinary team providing holistic, values-based services.
Assist with developing and reviewing recovery plans in collaboration with participants, clinical and medical staff, and other stakeholders as agreed with participants.
Provide community-based services focused on education, connection to resources, community interaction, and achievement of recovery plan goals.
Complete assessments and documentation required by RHD, funders, and licensing or accreditation entities.
Develop and maintain relationships with community agencies to help participants connect with available resources.
Provide field support to the case management team, including guidance on service delivery and documentation, regulatory compliance, caseload management, and on-call scheduling coordination.
Self-manage effectively and collaborate with staff and participants with varying needs to ensure timely and efficient resource use and compliance with organizational and regulatory requirements.
Mentor new case managers and case managers needing support with assessments, treatment planning, supportive counseling, community referrals, progress monitoring, provider collaboration, and care coordination.
Manage high-priority referrals from program funders and stakeholders.
Assist case managers with outreach and engagement involving participants and their families, community providers, landlords, and medical personnel.
Ensure compliance with oversight entities’ regulations for paperwork and service delivery.
Represent the agency at stakeholder meetings.
Assist residents with self-administration of medications as needed.
Perform other duties as assigned.