Case Manager Lead

UVA Health•Manassas, VA

About The Position

The Case Manager Team Lead serves as the operational lead and subject matter expert for the Case Management team, supporting care coordination, discharge planning, patient progression, and transitions of care. The role collaborates with physicians, nursing, social work, and interdisciplinary team members to facilitate safe, timely, and efficient patient discharges. The position also supports staffing and scheduling, mentors and orients Case Management staff, and helps advance departmental quality, regulatory, and performance improvement initiatives. Weekend and holiday coverage is required. On-call responsibilities may be assigned. The role may require travel between campus buildings, remote facilities, and out of town as needed, and may require safety equipment such as a HEPA mask for infection prevention.

Requirements

Associate Degree in Nursing (ADN) required based on role requirements.
Minimum 3 years of acute care Case Management, Care Coordination, Social Work, or Utilization Management experience.
Current RN licensure in the state of employment required for the RN pathway; licensure is not required for MSW/LCSW candidates.
Weekend and holiday coverage is required.
Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly.
Ability to lift, push, or pull 100 lbs.; Safe Handling Equipment must be used for weights over 35 lbs.
The role requires constant standing, frequent walking, and bending or stooping.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.
Master of Social Work (MSW)/Licensed Clinical Social Work (LCSW) considered based on role requirements.
Accredited Case Manager (ACM), Certified Case Manager (CCM), Case Management Administrator Certification (CMAC), or related certification preferred.
Previous leadership, charge, preceptor, or team lead experience preferred.
Knowledge or competence in Microsoft Office products, electronic medical records, and keyboarding preferred.

Responsibilities

Lead and facilitate daily interdisciplinary rounds.
Serve as a resource for complex discharge planning and care coordination needs.
Identify, track, and escalate discharge barriers and avoidable delays.
Assist with staffing assignments, schedule development, and coverage coordination.
Mentor, orient, and support the professional development of Case Management staff.
Promote collaboration among Nursing, Physicians, Case Management, and ancillary departments.
Support departmental quality, regulatory, and performance improvement initiatives.
Provide operational support in the absence of department leadership as assigned.
Communicate effectively with patients, guests, coworkers, and people across diverse backgrounds and authority levels; provide updates and respond appropriately to irregular and emergency situations.
Interview and advise patients regarding health and illness prevention, and recommend community resources to meet patient and family needs.
Collaborate across departments and disciplines to achieve quality outcomes, monitor departmental core processes, and apply safety and infection-control principles.
Work within a team to achieve patient and team goals, participate in staff meetings, and identify process-improvement opportunities based on staff and customer feedback.
Perform additional duties as assigned.