Case Manager Lead

Morgan & Morgan, P.A.•Detroit, MI

3d•Onsite

About The Position

The Case Manager Lead oversees and manages a team of five case managers while also handling an inventory of approximately 50 high-value cases. Reporting directly to the Pre-Suit Attorney, the Lead partners with Trial Attorneys to coordinate case management and support cases through the pre-suit process and toward litigation. The role is responsible for guiding the team, keeping cases moving, managing case timelines, and maintaining quality and compliance. The Lead oversees case strategy and workflow, prepares comprehensive demands and supporting materials for carrier submission under an attorney’s direct supervision, and communicates case statuses, developments, and challenges to the Pre-Suit Attorney. The role also collaborates with Trial Attorneys on case strategies before cases move to a litigation team. The position includes conducting team meetings, performance evaluations, training, dashboard oversight, and file audits. The Case Manager Lead works with the Pre-Suit Attorney and other stakeholders on long-term team initiatives, process optimization, technology integration, and workflow improvements. Other related duties may be assigned to meet business needs. This role is on-site.

Requirements

Prior experience as a Personal Injury Case Manager.
Excellent organizational skills and ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrated leadership abilities, including coaching, team-building, and conflict resolution.
Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate with internal and external stakeholders.
Strong writing and communication skills and attention to detail.
Extensive computer and database expertise.
Proficiency with Microsoft Word, Excel, and Outlook.
Typing speed of at least 35 words per minute.

Nice To Haves

Bachelor’s degree.
Three to five years of experience in a leadership or supervisory role.
At least two years of experience working in a legal position or as an insurance adjuster.

Responsibilities

Supervise and mentor a team of five case managers, providing guidance and support.
Conduct regular team meetings, performance evaluations, and training sessions.
Manage and oversee key dashboards to ensure cases are progressing and handled appropriately.
Oversee approximately 50 high-value cases from inception through litigation, ensuring timely and accurate handling.
Implement case management strategies to streamline processes and maximize productivity.
Prepare comprehensive demands and assemble supporting materials for submission to carriers under an attorney’s direct supervision.
Monitor case timelines, deadlines, and milestones, and take proactive measures to address potential issues or delays.
Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing updates on case status, developments, and challenges.
Collaborate with a Trial Attorney to develop and execute case strategies before cases move to a litigation team.
Maintain quality and compliance with relevant legal regulations and organizational policies.
Conduct periodic audits and reviews of case files, identify areas for improvement, and implement corrective actions.
Work with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team.
Identify opportunities for process optimization, technology integration, and workflow enhancement.
Perform other related duties as assigned to meet business needs.