Case Manager Lead

UVA Health•Manassas, VA

5d•$35 - $58

About The Position

The Case Manager Team Lead serves as the operational lead and subject matter expert for the Case Management team, supporting care coordination, discharge planning, patient progression, and transition-of-care activities. The role collaborates with physicians, nursing, social work, and interdisciplinary team members to facilitate safe, timely, and efficient patient discharges. The incumbent may be asked to perform additional duties as assigned.

Requirements

Associate Degree in Nursing (ADN) required based on role requirements; alternatively, Master of Social Work (MSW)/Licensed Clinical Social Work (LCSW) is considered based on role requirements.
Minimum 3 years of acute care Case Management, Care Coordination, Social Work, or Utilization Management experience.
Current RN licensure in the state of employment required for the nursing pathway; a license is not required for MSW/LCSW.
Ability to meet the stated physical demands: constant standing, frequent walking and bending/stooping, proficient communication, auditory and visual skills, attention to detail, legible writing, and ability to lift, push, or pull 100 lbs. Use Safe Handling Equipment for weights over 35 lbs.
May require use of safety equipment, such as a HEPA mask, for infection prevention.
Ability to travel between campus buildings, remote facilities, and out of town as needed.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Accredited Case Manager (ACM), Certified Case Manager (CCM), Case Management Administrator Certification (CMAC), or related certification.
Previous leadership, charge, preceptor, or team lead experience.
Knowledge or competence with Microsoft Office products, electronic medical records, and keyboarding.

Responsibilities

Lead and facilitate daily interdisciplinary rounds.
Serve as a resource for complex discharge planning and care coordination needs.
Identify, track, and escalate discharge barriers and avoidable delays.
Assist with staffing assignments, schedule development, and coverage coordination.
Mentor, orient, and support the professional development of Case Management staff.
Promote collaboration among Nursing, Physicians, Case Management, and ancillary departments.
Support departmental quality, regulatory, and performance improvement initiatives.
Provide operational support in the absence of department leadership as assigned.
Communicate effectively with people of diverse backgrounds and all levels of authority; provide patients and guests with updates and respond appropriately to irregular and emergency situations.
Interview and advise patients regarding health and illness prevention, and recommend community resources to meet patient and family needs.
Collaborate across departments or disciplines to achieve quality outcomes, monitor departmental core processes, and apply safety and infection-control principles.
Work within a team to achieve patient and team goals, communicate professionally with coworkers, participate in regular staff meetings, and identify process-improvement opportunities based on feedback.
Provide weekend and holiday coverage.
Carry out on-call responsibilities as directed and travel between campus buildings, remote facilities, and out of town as needed.