Case Manager Lead

Morgan & Morgan•Philadelphia, PA

3d•Onsite

About The Position

The Case Manager Lead oversees a team of five case managers while managing an inventory of approximately 50 high-value cases. Reporting directly to the Pre-Suit Attorney, the role partners with Trial Attorneys to coordinate case management through the litigation process. The lead supports the team’s development, monitors case progress and quality, and contributes to strategic planning and workflow improvements. This is an on-site role.

Requirements

Prior experience as a Personal Injury Case Manager.
Excellent organizational skills and ability to manage multiple priorities and deadlines in a fast-paced environment.
Leadership abilities, including coaching, team-building, and conflict resolution.
Exceptional communication and interpersonal skills, including the ability to build rapport and collaborate with internal and external stakeholders.
Excellent negotiating skills.
Strong writing and communication skills and attention to detail.
Extensive computer and database expertise.
Proficiency with Microsoft Word, Excel, and Outlook.
Typing speed of at least 35 words per minute.

Nice To Haves

Bachelor’s degree.
Three to five years in a leadership or supervisory role.
At least two years working in a legal position or experience as an insurance adjuster.

Responsibilities

Supervise, mentor, and support a team of five case managers.
Conduct regular team meetings, performance evaluations, and training sessions.
Routinely manage and oversee dashboards to ensure cases progress appropriately.
Oversee approximately 50 high-value cases, ensuring timely and accurate handling from inception to litigation.
Implement case management strategies to streamline processes and improve productivity.
Monitor case timelines, deadlines, and milestones, and proactively address potential issues or delays.
Prepare comprehensive demands and assemble supporting materials for submission to carriers under an attorney’s direct supervision.
Provide the Pre-Suit Attorney with regular updates on case status, developments, and challenges.
Collaborate with a Trial Attorney on case strategies before cases move to a litigation team.
Maintain quality and compliance with applicable legal regulations and organizational policies.
Audit and review case files, identify areas for improvement, and implement corrective actions.
Work with the Pre-Suit Attorney and stakeholders on long-term strategic initiatives and goals for the Case Management team.
Identify opportunities to optimize processes, integrate technology, and improve workflows.
Perform other related duties as assigned to meet the needs of the business.