Case Manager Lead

Morgan & Morgan, P.A.•Birmingham, AL

3d•Onsite

About The Position

The Case Manager Lead oversees and manages a team of five case managers while handling an inventory of approximately 50 high-value cases. Reporting directly to the Pre-Suit Attorney, the role partners with Trial Attorneys to coordinate case management from inception through litigation and support effective case strategies before cases move to a litigation team. The position is responsible for team performance and development, case timelines and quality, communication with attorneys and stakeholders, and identifying opportunities to improve workflows and operational efficiency. It is an on-site role intended to support close collaboration and help new team members become connected and effective.

Requirements

Prior experience as a Personal Injury Case Manager.
Excellent organizational skills and the ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrated leadership abilities, including coaching, team-building, and conflict resolution.
Exceptional communication and interpersonal skills, including the ability to build rapport and collaborate with internal and external stakeholders.
Excellent negotiating skills.
Strong writing and communication skills and attention to detail.
Extensive computer and database expertise, including Microsoft Word, Excel, and Outlook.
Typing speed of at least 35 words per minute.

Nice To Haves

Bachelor’s degree.
Three to five years in a leadership or supervisory role.
At least two years of experience working in a legal position or as an insurance adjuster.

Responsibilities

Supervise and mentor a team of five case managers, providing guidance and support.
Conduct team meetings, performance evaluations, and training sessions.
Proactively manage and oversee key dashboards to ensure cases progress and are handled appropriately.
Oversee approximately 50 high-value cases, ensuring timely and accurate handling from inception to litigation.
Implement case management strategies to streamline processes and maximize productivity.
Monitor case timelines, deadlines, and milestones, and address potential issues or delays.
Serve as liaison between the Case Management team and the Pre-Suit Attorney, providing updates on case statuses, developments, and challenges.
Collaborate with a Trial Attorney to develop and execute case strategies before cases move to a litigation team.
Maintain quality and compliance with legal regulations and organizational policies.
Audit and review case files, identify areas for improvement, and implement corrective actions.
Work with the Pre-Suit Attorney and other stakeholders on long-term strategic initiatives and goals for the Case Management team.
Identify opportunities for process optimization, technology integration, and workflow enhancement.
Perform other related duties as assigned to meet the needs of the business.