LEAD Case Manager

Potomac Community Services•Hagerstown, MD

1d•Hybrid

About The Position

The LEAD Case Manager works in collaboration with the Washington County Sheriff’s Department, Washington County Health Department, and Mobile Crisis to provide harm reduction services, peer support, and community case management with the intention to divert potential law enforcement intervention such as incarceration and further disconnection from community services. LEAD participants are adult residents of Washington County, Maryland who are at risk for law enforcement contact due to nonviolent charges including but not limited to trespassing, nuisance reports, drug related offenses (non-distribution), mental health needs, etc. The LEAD Case Manager is compliant with programmatic, state, and federal regulations, as well as PCMS policies and standards of practice.

Requirements

Bachelor’s degree in Human Services preferred.
Minimum 2-year experience in behavioral health working with adults or 1- year minimum if applicant has a preferred major.
Experience in coordinating and/or delivering services to clients with history of homelessness, substance abuse, and/or mental health issues.
Strong interpersonal skills
Excellent verbal and written communication skills
Works independently while assisting clients and collaborating with co-workers in a positive manner.
Assesses client needs & concerns while adapting accordingly and reports pertinent details to direct supervisor.
Possesses a valid driver’s license, dependable transportation, vehicle insurance, and 3-year clean driving record.
Is professional with excellent interpersonal and communication skills, both written & verbal.
Is willing to work schedule according to the needs of the agency to deliver quality service.
Strives for excellence and is eager to obtain knowledge about the job and local resources.
Accepts constructive feedback.
Has technical aptitude for utilizing computers, phone applications, and online resources.
Has a strong understanding of confidentiality under HIPAA & applies that knowledge.

Nice To Haves

Bachelor’s degree in Human Services

Responsibilities

Responds quickly and appropriately to random chart audits.
Is knowledgeable of the eligibility requirements and application procedures of federal, state, and local government assistance programs which are applicable to clients.
Completes quarterly shadow visits with PM or designee as requested.
Empowers the client to secure needed services, presenting client with options to services that may be available and best suited to their individual needs.
Takes necessary actions to secure services on the client’s behalf.
Encourages and facilitates the client’s decision making and choices, leading to accomplishment of the client’s goals.
Actively provides case management services to enable client’s wellness and recovery through managing number of cancelations.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
Maintains enthusiastic motivation and alignment to achieve the organization’s goals.
Completes referrals and links to community-based resources as established within the care plan.
Completes all documentation by 10am the next business day unless otherwise specified.
Maintains an Outlook calendar of client appointments, tasks, and meetings with supported documentation for all client contact and collaboration.
Maintains accurate client information within the electronic health record system, including but not limited to demographics and release of information forms.
Communicates questions or concerns to program manager or designee as directed.
Works with PCMS Administrative team to keep informed of issues and challenges.
Works together with organizations outside of PCMS, maintaining a professional relationship building relationships.
Learns PCMS Core Values and demonstrate the application of these values through all areas of work.
Shares knowledge and resource information with coworkers and other PCMS staff.
Acts as liaison for PCMS with community agencies and other local mental health agencies and providers, promoting positive and effective communication.
Attends and participates in all scheduled monthly staff meetings.
Comes prepared to attend all monthly caseload reviews with supervisor or designee.
Attends and participates in all monthly clinical trainings.
Attends and participate in monthly clinical supervision (either group or individual).
Attends all PCMS events as scheduled.
Safeguards the confidentiality of records in accordance with state and federal laws and regulations governing confidentiality.
Promotes PCMS internally and externally in positive and professional manner.
Utilizes PCMS resources and equipment appropriately and efficiently, including but not limited to PCMS laptop, phone, and vehicles.
Maintains good working relationship with other staff members/supervisors and contributes to positive work environment.
Maintains safe driving record and self-awareness for safety purposes.
Maintains confidentiality of staff, clients, and PCMS business practices.
Adheres to all PCMS published policies including but not limited to: Time & Attendance, (tardiness, absences) and Dress Code (including wearing company ID Badge).
Records time using the approved payroll system, completing calendar as required, in an accurate and timely manner.
Performs special projects and other duties as assigned.