Lead Care Manager, Bilingual (South Los Angeles)

Didi Hirsch Brand•Inglewood, CA

8d•Hybrid

About The Position

Didi Hirsch Mental Health Services is hiring a bilingual Lead Care Manager (internally referred to as a Lead Care Manager) for its Enhanced Care Management team serving South Los Angeles. The role supports people with complex mental health, substance use, and social-service needs by building relationships, coordinating whole-person care, and advocating for members as they pursue recovery and wellness. The position is full-time and hybrid, combining field work, office work, and remote work. Candidates must be based in South Los Angeles (SPA 6). Community-based services are provided in settings such as members’ homes, shelters, clinics, and other accessible locations. The pay range is $21.38–$24.59 per hour. Didi Hirsch Mental Health Services has provided mental health, crisis care, and substance use services since 1942. The organization serves approximately 270,000 people annually and has more than 1,000 employees and volunteers. Its stated vision is equitable access to care and optimal mental health and well-being for everyone. Its mission is to provide compassionate mental health, substance use, and suicide prevention services, especially in communities where discrimination and injustice limit access.

Requirements

High school diploma or GED.
Bilingual in English and Spanish; successful completion of a language assessment is required.
At least two years of experience supporting Medi-Cal members, behavioral health populations, or people with complex care needs.
Strong relationship-building and communication skills, including the ability to engage people from diverse backgrounds.
Knowledge of community resources, care coordination, trauma-informed care, motivational interviewing, and harm-reduction practices.
Current California driver's license, reliable transportation, and ability to travel throughout the South Los Angeles community.
Strong organizational, critical-thinking, and documentation skills, with the ability to manage multiple priorities.

Nice To Haves

Bachelor's degree in social work, psychology, counseling, nursing, or a related field.

Responsibilities

Conduct comprehensive assessments and develop personalized care plans addressing physical health, behavioral health, substance use, housing stability, and access to social services.
Advocate for members and connect them with benefits, transportation, housing assistance, and community-based support.
Use motivational interviewing, trauma-informed care, and harm-reduction practices to support members’ engagement in care, well-being, stability, and independence.
Collaborate with healthcare providers, hospitals, community organizations, and support networks to coordinate whole-person care.
Meet members in community settings, including homes, shelters, and clinics.