Lead Business Systems Analyst - CAD/RMS

Maricopa County•Phoenix, AZ

7d•$67,500 - $130,000

About The Position

The Business Systems Analyst Senior/Lead works under limited supervision and represents business activity in IT projects and discussions. The position analyzes and documents agency business processes related to projects for new and existing information processing systems. It develops and refines methods and procedures for standardizing business requirements gathering, software system design definition, and testing plans. The analyst works with internal IT and business groups to define short- and long-term system development and processing plans based on business needs. The role works independently and provides project and training leadership. The position is in the Maricopa County Sheriff’s Office. Work occurs primarily indoors and involves accuracy, decision-making, and interaction with County management and personnel. The role requires concentration, ethical conduct, and a professional demeanor. Employees must be present at the work site at scheduled or assigned times.

Requirements

Bachelor’s degree in Computer Science or an IT-related field.
Three years of business systems analysis experience, or an equivalent combination of education and experience substituted on a year-for-year basis.
Must not have a revoked or suspended driver’s license to be considered for employment with the Maricopa County Sheriff’s Office.
Must pass the required background review and applicable pre-employment background and/or fingerprint investigation.
Knowledge of hardware platforms, technologies, and project methodologies used by MCSO.
Knowledge of principles of EIS and related technologies, such as IAPro, EIPro, and Blue Team.
Knowledge of SQL and cloud storage solutions.
Knowledge of standard business practices, policies, and procedures.
Knowledge of the software development lifecycle and associated methodologies.
Skill in advanced analysis and application troubleshooting.
Skill in problem-solving and critical thinking.
Skill in collecting and reporting data.
Skill in using data conversion and interface tools and developing data conversion and interface strategies.
Skill in designing and developing reports.
Skill in conducting quality assurance reviews.
Ability to create project documentation, including functional and technical requirements, design specifications, configuration plans, testing and training plans, and deployment plans.
Ability to maintain effective working relationships with business and technical staff, including developers, consultants, the Training Division, and end users.
Ability to communicate effectively orally and in writing.
Ability to work independently and provide leadership for projects and training.

Nice To Haves

Experience supporting CAD/MPS systems, including troubleshooting, resolving, and escalating issues.
Experience with Hexagon Informer, including troubleshooting and escalating issues to support accurate reporting and data access.
Experience resolving GPS and mapping location discrepancies, mapping errors, and visibility issues.
Experience processing, tracking, and documenting monthly preservation requests within retention requirements.
Experience coordinating and tracking public records requests while ensuring confidentiality and compliance.
Experience using the Tracker Portal to access, update, and track records, requests, and workflow status.
Strong time management, including prioritizing assignments, meeting deadlines, and maintaining accurate records.
Experience developing and maintaining standard operating procedures to support consistency and compliance.

Responsibilities

Gather and document business requirements and define functional specifications.
Learn business practices and processes to improve business-related problem-solving.
Lead project teams as needed and direct technical resources to fulfill project needs.
Develop work plans for team members and monitor progress.
Track project issues and escalate them when necessary.
Monitor project scope and escalate concerns when necessary.
Develop functional and program specifications.
Document data feed and system integration requirements.
Work with software developers or consultants to create business applications that improve and streamline business processing.
Work with vendors and consultants to define processes and system configuration to meet business needs.
Define system configuration parameters and apply updates as applicable.
Perform software testing and quality assurance.
Design and develop reports using third-party report-writing tools.
Create and maintain application-related documentation and user manuals.
Work with the Training Division to develop system training materials as required.
Work with end users to resolve application-related issues.
Collaborate with developers or consultants to resolve questions and issues concerning business rules and application functionality.
Ensure data accuracy throughout the project lifecycle.
Ensure communications with users, associates, and superiors are complete, timely, and accurate.
Develop systems reports to meet business needs as required.
Lead post-project reviews to identify opportunities for continual improvement.
Collect and report data for departmental statistics as required.
Assist management in evaluating technology issues, policies, and procedures.
Perform other related duties as assigned.

Benefits

Choice of three medical plans, with plans starting as low as $70 per month.
Vision insurance.
Dental insurance.
Pet insurance.
Life insurance.
Ten paid holidays per year and one personal day.
Three weeks of vacation PTO accrual in the first year, with rollover.
Two weeks of sick-time PTO accrual in the first year, with rollover.
Enrollment in the Arizona State Retirement System pension.
Paid parental leave for birth or adoption.
30% discount at KinderCare facilities in the Valley and access to MCKids Club for County employees and their families.
MCSO Mentoring Program offering personal and professional growth opportunities.
Professional development assistance.
Tuition reimbursement.
Access to free County gyms.
Employee discounts.