Lead Business Systems Analyst - CAD/RMS

Maricopa County•Phoenix, AZ

5d•Onsite

About The Position

The Business Systems Analyst Senior/Lead, under limited supervision, represents business activity in IT projects and discussions. The role analyzes and documents agency business processes related to projects for new and existing information processing systems, and develops and refines methods and procedures for standardizing business requirements gathering, software system design definition, and testing plans. The analyst works with internal IT and business groups to define short- and long-term system development and processing plans based on business needs. The position works independently and provides project and training leadership. The analyst gathers and documents business requirements, defines functional specifications, supports project planning and delivery, and works with developers, consultants, vendors, and end users to implement and improve business applications. Responsibilities also include system configuration, testing and quality assurance, reporting, application documentation, user support, data accuracy, and post-project reviews. The position is primarily indoors and requires accuracy, sound decision-making, ethical conduct, concentration, and interaction with personnel at all levels of County management.

Requirements

Bachelor’s degree in Computer Science or an IT-related field.
Three years of business systems analysis experience, or an equivalent combination of education and experience; other combinations may substitute on a year-for-year basis.
Must not have a revoked or suspended driver’s license to be considered for employment with the Maricopa County Sheriff’s Office.
Must pass a background review before hiring; employment offers are contingent on successful completion of a thorough post-offer, pre-employment background investigation.
Knowledge of hardware platforms, technologies, and project methodologies used by MCSO.
Knowledge of principles of EIS and related technologies, such as IAPro, EIPro, and Blue Team.
Knowledge of SQL and cloud storage solutions.
Knowledge of standard business practices, policies, and procedures.
Knowledge of the software development lifecycle and related methodologies.
Skill in advanced analysis and application troubleshooting.
Skill in problem-solving and critical thinking.
Skill in collecting and reporting data.
Skill in using data conversion/interface tools and developing data conversion and interface strategies.
Skill in designing and developing reports.
Skill in conducting quality assurance reviews.
Ability to create project documentation, including functional and technical requirements, design specifications, configuration plans, testing and training plans, and deployment plans.
Ability to maintain effective working relationships with business and technical staff, developers, consultants, the Training Division, and end users.
Ability to communicate effectively orally and in writing.
Ability to work independently and provide project and training leadership.

Nice To Haves

CAD/MPS systems support experience, including troubleshooting, resolving, and escalating system issues.
Hexagon Informer experience, including troubleshooting and escalating issues related to reporting and data access.
GPS/mapping experience, including resolving location discrepancies, mapping errors, and visibility issues.
Experience processing and tracking preservation requests within retention requirements.
Experience coordinating public-records requests while maintaining confidentiality and compliance.
Experience using the Tracker Portal to access and update records and track requests and workflow status.
Strong time management, including prioritizing assignments, meeting deadlines, and maintaining accurate records.
Experience developing and maintaining standard operating procedures.

Responsibilities

Gather and document business requirements and define functional specifications.
Learn business practices and processes to improve business-related problem-solving.
May lead project teams and direct technical resources to meet project needs.
Develop team work plans and monitor progress.
Track project issues and scope, escalating concerns when necessary.
Develop functional and program specifications.
Document data feed and system integration requirements.
Work with developers or consultants to create business applications that improve and streamline business processes.
Work with vendors and consultants to define processes and system configuration based on business needs.
Define system configuration parameters and apply updates as applicable.
Perform software testing and quality assurance.
Design and develop reports using third-party report-writing tools.
Create and maintain application documentation and user manuals.
Work with the Training Division to develop system training materials as required.
Resolve application-related issues with end users.
Work with developers or consultants to resolve questions about business rules and application functionality.
Ensure data accuracy throughout the project lifecycle.
Provide complete, timely, and accurate communications to users, associates, and superiors.
Develop systems reports to meet business needs as required.
Lead post-project reviews to identify opportunities for continual improvement.
Collect and report data for departmental statistics as required.
Assist management in evaluating technology issues, policies, and procedures.
Be present at the work site at scheduled or assigned times to perform assigned tasks.
For preferred CAD/MPS systems support, troubleshoot, resolve, and escalate issues to minimize operational disruptions.
For preferred Hexagon Informer support, troubleshoot and escalate issues to ensure accurate reporting and data access.
For preferred GPS/mapping support, resolve location discrepancies, mapping errors, and visibility issues.
Process, track, and document monthly preservation requests within retention requirements.
Coordinate and track public-records requests while ensuring confidentiality and compliance.
Access, update, and track records, requests, and workflow status in the Tracker Portal.
Prioritize assignments, meet deadlines, and maintain accurate records.
Develop and maintain standard operating procedures to support consistency and compliance.

Benefits

Choice of three medical plans, starting as low as $70 per month.
Vision insurance.
Dental insurance.
Pet insurance.
Life insurance.
Ten paid holidays per year and one personal day.
Three weeks of vacation PTO accrual during the first year, with rollover.
Two weeks of sick-time PTO accrual during the first year, with rollover.
Enrollment in the Arizona State Retirement System pension.
Paid parental leave for birth or adoption.
30% discount at KinderCare facilities in the Valley and access to MCKids Club for County employees’ families.
MCSO Mentoring Program offering personal and professional growth opportunities.
Professional development assistance.
Tuition reimbursement.
Access to free County gyms.
Employee discounts.