Lead Business Systems Analyst - CAD/RMS

Maricopa County•Phoenix, AZ

5d•Onsite

About The Position

The Business Systems Analyst Senior/Lead works under limited supervision and represents business activity in IT projects and discussions. The role analyzes and documents agency business processes for projects involving new and existing information processing systems. It develops and refines methods and procedures to standardize business requirements gathering, software system design definition, and testing plans. The analyst works with internal IT and business groups to define short- and long-term system development and processing plans based on business needs. The position works independently and provides project and training leadership. The role supports business applications and systems throughout their lifecycle, including requirements gathering, functional design, configuration, testing, reporting, documentation, user support, data accuracy, and post-project review. It may lead project teams and coordinate with developers, consultants, vendors, end users, and the Training Division. Work occurs primarily indoors and involves interaction with County management and personnel. The position requires accuracy, sound decision-making, ethical conduct, professionalism, concentration, and the ability to manage changing and high-volume work.

Requirements

Bachelor’s degree in Computer Science or an IT-related field.
Three years of business systems analysis experience, or an equivalent combination of education and experience substituted on a year-for-year basis.
Must not have a revoked or suspended driver’s license to be considered for employment with the Maricopa County Sheriff’s Office.
Must pass the required pre-employment background investigation; background and/or fingerprint investigation and drug and alcohol testing may also be required based on statute or policy and safety-sensitive designation.
Knowledge of hardware platforms, technologies, and project methodologies used by MCSO.
Knowledge of principles of EIS and related technologies, such as IAPro, EIPro, and Blue Team.
Knowledge of SQL and cloud storage solutions.
Knowledge of standard business practices, policies, and procedures.
Knowledge of the software development lifecycle and associated methodologies.
Advanced analysis and application-troubleshooting skills.
Problem-solving and critical-thinking skills.
Ability to collect and report data.
Skill in using data conversion/interface tools and developing data-conversion and interface strategies.
Skill in designing and developing reports and conducting quality-assurance reviews.
Ability to create project documentation, including functional and technical requirements, design specifications, configuration plans, testing and training plans, and deployment plans.
Ability to maintain effective working relationships with business and technical staff, developers, consultants, the Training Division, and end users.
Effective oral and written communication skills.
Ability to work independently and provide leadership for projects and training.
Ability to meet the position’s physical demands, including lifting, carrying, and pushing or pulling up to 15 pounds as described in the posting.

Nice To Haves

Experience supporting CAD/MPS systems, including troubleshooting, resolving, and escalating issues to minimize operational disruptions.
Experience with Hexagon Informer, including troubleshooting and escalating issues to support accurate reporting and data access.
Experience resolving GPS and mapping location discrepancies, mapping errors, and visibility issues.
Experience processing, tracking, and documenting monthly preservation requests within retention requirements.
Experience coordinating and tracking public-records requests while ensuring confidentiality and compliance.
Experience using the Tracker Portal to access, update, and track records, requests, and workflow status.
Strong time-management skills, including prioritization, meeting deadlines, and maintaining accurate records.
Experience developing and maintaining standard operating procedures for consistency and compliance.

Responsibilities

Gather and document business requirements and define functional specifications.
Learn business practices and processes to improve business-related problem-solving.
May lead project teams and direct technical resources to fulfill project needs.
Develop team work plans and monitor progress.
Track project issues and scope, escalating when necessary.
Develop functional and program specifications.
Document data-feed and system-integration requirements.
Work with developers or consultants to create applications that improve, simplify, and streamline business processes.
Work with vendors and consultants to define processes and system configuration for business needs.
Define system configuration parameters and apply updates as applicable.
Perform software testing and quality assurance.
Design and develop reports using third-party report-writing tools.
Create and maintain application documentation and user manuals.
Work with the Training Division to develop system training materials as required.
Work with end users to resolve application-related issues.
Work with developers or consultants to resolve questions about business rules and application functionality.
Ensure data accuracy throughout the project lifecycle.
Ensure communications with users, associates, and superiors are complete, timely, and accurate.
Develop systems reports to meet business needs as required.
Lead post-project reviews to identify opportunities for continual improvement.
Collect and report data as required for departmental statistics.
Assist management in evaluating technology issues, policies, and procedures.
Be present at the work site to perform assigned tasks at scheduled or assigned times.
Troubleshoot, resolve, and escalate CAD/MPS system issues; troubleshoot and escalate Hexagon Informer issues; address GPS and mapping discrepancies; process preservation requests; coordinate and track public-records requests; manage records and workflow in the Tracker Portal; and develop and maintain SOPs, as applicable to the role.

Benefits

Choice of three medical plans, with plans starting as low as $70 per month.
Vision insurance.
Dental insurance.
Pet insurance.
Life insurance.
10 paid holidays per year plus one personal day.
Three weeks of vacation PTO accrual in the first year, with rollover.
Two weeks of sick-time PTO accrual in the first year, with rollover.
Enrollment in the Arizona State Retirement System pension.
Paid parental leave for birth or adoption.
30% discount at KinderCare facilities in the Valley and access to MCKids Club for County employees and their families.
MCSO mentoring program.
Professional development assistance.
Tuition reimbursement.
Access to free County gyms.
Employee discounts.