Lead Business Systems Analyst - CAD/RMS

Maricopa County•Phoenix, AZ

6d•$67,500 - $130,000•Onsite

About The Position

The Business Systems Analyst Senior/Lead, under limited supervision, represents business activity in IT projects and discussions. The position analyzes and documents agency business processes for projects involving new and existing information processing systems, and develops and refines methods and procedures for gathering business requirements, defining software system designs, and preparing testing plans. The analyst works with internal IT and business groups to define short- and long-term system development and processing plans based on business needs. The role works independently and provides project and training leadership. The position performs business analysis and project coordination, including requirements gathering, functional and program specifications, system integration documentation, configuration, software testing, quality assurance, report development, and user support. It also supports training materials, maintains application documentation and user manuals, ensures data accuracy, and contributes to post-project reviews and departmental reporting. Work occurs primarily indoors and involves interaction with all levels of County management and personnel. The work requires concentration, accuracy, ethical conduct, and a professional demeanor. The position must be present at the work site at scheduled or assigned times.

Requirements

Bachelor’s degree in Computer Science or an IT-related field.
Three years of business systems analysis experience, or an equivalent combination of education and experience substituted on a year-for-year basis.
Must not have a revoked or suspended driver’s license to be considered for employment with the Maricopa County Sheriff’s Office.
Must pass a background review; employment offers are contingent on successful completion of a post-offer, pre-employment background investigation.
Knowledge of hardware platforms, technologies, and project methodologies used by MCSO.
Knowledge of principles of EIS and related technologies, such as IAPro, EIPro, and Blue Team.
Knowledge of SQL and cloud storage solutions.
Knowledge of standard business practices, policies, and procedures.
Knowledge of the software development lifecycle and associated methodologies.
Skill in advanced analysis and application troubleshooting.
Skill in problem-solving and critical thinking to resolve issues.
Skill in collecting and reporting data.
Skill in using data conversion/interface tools and developing data conversion and interface strategies.
Skill in designing and developing reports.
Skill in conducting quality assurance reviews.
Ability to create project documentation, including functional and technical requirements, design specifications, configuration plans, testing and training plans, and deployment plans.
Ability to maintain successful working relationships with business and technical staff, including developers, consultants, the Training Division, and end users.
Ability to communicate effectively orally and in writing.
Ability to work independently and provide leadership for projects and training.

Nice To Haves

Experience supporting CAD/MPS systems, including troubleshooting, resolving, and escalating issues.
Experience with Hexagon Informer, including troubleshooting and escalating issues related to reporting and data access.
Experience with GPS/mapping issue resolution, including location discrepancies, mapping errors, and visibility issues.
Experience processing, tracking, and documenting preservation requests within retention requirements.
Experience coordinating and tracking public-records requests while maintaining confidentiality and compliance.
Experience using the Tracker Portal to manage records, requests, and workflow status.
Strong time management, prioritization, deadline management, and recordkeeping.
Experience developing and maintaining SOPs for consistency and compliance.

Responsibilities

Gather and document business requirements and define functional specifications.
Learn business practices and processes to improve business-related problem-solving.
Potentially lead project teams and direct technical resources to meet project needs.
Develop team work plans and monitor progress.
Track project issues and escalate when necessary.
Monitor project scope and escalate concerns when necessary.
Develop functional and program specifications.
Document data feed and system integration requirements.
Work with software developers or consultants to create business applications that improve, simplify, and streamline business processing.
Work with vendors and consultants to define processes and system configuration to meet business needs.
Define system configuration parameters and apply updates as applicable.
Perform software testing and quality assurance.
Design and develop reports using third-party report-writing tools.
Create and maintain application-related documentation and user manuals.
Work with the Training Division to develop system training materials as required.
Work with end users to resolve application-related issues.
Collaborate with developers or consultants to resolve questions and issues about business rules and application functionality.
Ensure data accuracy throughout the project lifecycle.
Ensure communications with users, associates, and superiors are complete, timely, and accurate.
Develop systems reports to meet business needs as required.
Lead post-project reviews to identify opportunities for continual improvement.
Collect and report data for departmental statistics as required.
Assist management in evaluating technology issues, policies, and procedures.
Be present at the work site to perform assigned tasks at scheduled or assigned times.
As a preferred-candidate capability, troubleshoot, resolve, and escalate CAD/MPS system issues to minimize operational disruptions.
As a preferred-candidate capability, troubleshoot and escalate Hexagon Informer issues to ensure accurate reporting and data access.
As a preferred-candidate capability, resolve GPS and mapping discrepancies, errors, and visibility issues.
As a preferred-candidate capability, process, track, and document monthly preservation requests within retention requirements.
As a preferred-candidate capability, coordinate and track public-records requests while maintaining confidentiality and compliance.
As a preferred-candidate capability, use the Tracker Portal to access, update, and track records, requests, and workflow status.
As a preferred-candidate capability, prioritize assignments, meet deadlines, and maintain accurate records.
As a preferred-candidate capability, develop and maintain SOPs to ensure consistency and compliance.

Benefits

Choice of three medical plans, with plans starting at $70 per month.
Vision insurance.
Dental insurance.
Pet insurance.
Life insurance.
Ten paid holidays per year plus one personal day.
Three weeks of vacation PTO accrual in the first year, with rollover.
Two weeks of sick-time PTO accrual in the first year, with rollover.
Enrollment in the Arizona State Retirement System pension.
Paid parental leave for birth or adoption.
30% discount at KinderCare facilities in the Valley and access to MCKids Club for County employees and their families.
MCSO Mentoring Program offering personal and professional growth opportunities.
Professional Development Assistance.
Tuition reimbursement.
Access to free County gyms.
Employee discounts.