Lead Business Analyst, Customer Personalization
About The Position
The Lead Business Analyst serves as a liaison among IT, Operations, and business lines, analyzing non-standard business and user needs, documenting requirements, and resolving complex system problems. The role coordinates development and support for new and existing applications and applies knowledge of business systems and industry requirements. It also acts as a team leader for assigned projects and partners with business units to understand their plans, products, processes, and revenue streams. The position coordinates business requirements definition, development, testing, implementation, and support for systems. It identifies and analyzes production problems, develops solutions, and coordinates resolutions, while overseeing enhancements that maintain productivity and efficiency. The analyst is accountable for managing risk within the Bank's risk appetite, following policies and procedures, and supporting positive experiences for customers and colleagues. This role contributes to project planning and execution, system enhancements and conversions, operational process improvements, and collaboration with in-house and third-party programming resources. The position may also perform project-management activities, including gathering approvals and completing readiness assessments and related artifacts and controls.
Requirements
- Undergraduate degree or equivalent.
- 4–6 years of experience.
- Experience with project-management methodology and SDLC/testing QA.
- Significant experience in communication and presentation.
Responsibilities
- Serve as a liaison among the business line, Operations, and technical areas throughout the project cycle.
- Act as team leader for assigned projects and provide guidance on prioritizing requests and assessing problem complexity.
- Partner with business units to develop knowledge of their business plans, products, processes, and revenue streams.
- Coordinate requirements definition, development, testing, implementation, and support for new and existing systems.
- Plan, test, and implement system enhancements and conversions.
- Ensure enhancements follow IT guidelines, meet or exceed user requirements, and are completed in a timely manner.
- Identify system enhancements, document business needs, and determine their impact on current system processing.
- Work with programmers and users to ensure enhancements are accurate and with programming resources to ensure development meets specifications.
- Review operational procedures and recommend changes emphasizing automation and efficiency.
- Contribute to project plans, work assignments, target dates, and other aspects of assigned projects.
- Research and resolve system and process problems in partnership with technical teams.
- Identify, research, and analyze production problems; develop solutions and coordinate or resolve them.
- Perform project-management activities as needed, including gathering approvals and completing readiness assessments and other artifacts and controls.
- Follow Bank policies and procedures, elevate concerns, and identify, assess, manage, monitor, and report risks.
- Perform other duties as required.
Benefits
- Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
- Eligibility to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
