Lead Business Analyst, Customer Personalization

Fifth Third Bank • Cincinnati, OH

2d

About The Position

The Lead Business Analyst serves as a liaison between IT, Operations, and the business line to analyze non-standard business and user needs, document requirements, and resolve complex system problems. The role coordinates development and support for new and existing applications and applies a sound understanding of business systems and industry requirements. The analyst acts as a team leader for assigned projects and partners with the business unit to build knowledge of its business plan, products, processes, and revenue streams.

The position coordinates requirements definition, development, testing, implementation, and support for systems. It identifies and analyzes production issues, develops solutions, coordinates resolutions, and oversees enhancements to maintain productivity and efficiency. The role is also accountable for managing risk within the Bank's risk appetite and for supporting positive experiences for customers and colleagues.

The position is based in Cincinnati, Ohio. Compensation includes a base salary determined by factors such as relevant skills, experience, education, and geographic location, as well as eligibility to participate in an incentive compensation plan. The employer describes comprehensive benefits intended to support employees and their families across physical, financial, emotional, and social well-being.

Requirements

• Undergraduate degree or equivalent.
• Four to six years of experience.
• Experience with project-management methodology and the software development life cycle (SDLC) and testing/quality assurance.
• Significant communication and presentation experience.

Responsibilities

• Serve as a liaison among the business line, Operations, and technical areas throughout the project cycle.
• Act as team leader for assigned projects.
• Build and maintain strong knowledge of the business line, including its business plan, products, processes, and revenue streams.
• Participate in planning, testing, and implementing system enhancements and conversions, ensuring they follow IT guidelines, meet or exceed user requirements, and are completed on time.
• Identify system enhancements, document business needs, and determine the development impact on current system processing.
• Work with programmers and users to ensure enhancements are accurate.
• Review operational procedures and methods and recommend improvements, emphasizing automation and efficiency.
• Contribute to detailed project plans, work assignments, target dates, and other project details.
• Provide guidance and context for prioritizing requests and assessing problem complexity.
• Partner with technical teams to research and resolve system and process problems.
• Identify, research, and analyze production problems, develop solutions, and resolve issues.
• Coordinate with in-house and third-party programming resources to ensure development work meets specifications.
• Perform project-management activities as needed, including approval gathering, readiness assessments, and related artifacts and controls.
• Support risk management by identifying, assessing, managing, monitoring, and reporting risks, and by following applicable policies and procedures.
• Perform other duties as required.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior