Lead Business Analyst - Marketing & Finance Applications

Vail Resorts • Remo, VA

3d • $89,348 - $127,640 • Remote

About The Position

The Lead Business Analyst is a senior individual contributor and functional lead on the Resort Application Development Marketing & Finance team. The team supports applications for season pass and lift ticket sales, payments, pass campaigns, Mountain Money, pass partnerships, and financial data flowing to Accounting. The role is the primary link between business stakeholders, operations, and technology partners, helping keep applications, integrations, and data stable, performing, and continuously improving.

The position balances business analysis, quality assurance, and production support as priorities shift. It leads the team's quality practices and mentors other analysts. The team is responsible for production support, incident response, enhancement delivery, technical debt reduction, modernization, and performance work for systems relied on by front-line resort operations. This is a functional lead role with no direct reports and includes participation in an on-call rotation.

The role is year-round and full-time. The starting wage is $89,348 to $127,640, plus an annual bonus. Employees may work remotely from British Columbia, Washington, D.C., and the listed U.S. states, subject to change in company policy.

Requirements

• Advanced SQL skills, including writing queries, reading stored procedures, troubleshooting scripts, and analyzing data in relational databases; SQL Server is preferred.
• Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience.
• At least 5 years of experience as a Business, Systems, or Application Analyst.
• Experience leading production support and incident resolution for enterprise applications.
• Ability to analyze behavior across databases, integrations, APIs, and cloud-hosted services.
• Strong experience gathering, documenting, and refining business and functional requirements.
• Experience with QA, regression, and user acceptance testing.
• Solid understanding of the SDLC and Agile delivery.
• Exceptional written and verbal communication skills with technical and non-technical audiences.
• Hands-on experience with SQL Server Management Studio (SSMS).
• Hands-on experience with API testing tools such as Postman.
• Hands-on experience with scheduling and ETL tools such as ActiveBatch or SSIS.
• Hands-on experience with SSRS or similar reporting tools.
• Hands-on experience with monitoring and observability tools such as Dynatrace or Splunk.
• Hands-on experience with Jira and Confluence.

Nice To Haves

• Experience with point-of-sale, payments, retail, hospitality, or resort systems.
• Ability to read C#/.NET code to support investigations.
• Experience with Microsoft Azure or other cloud platforms.
• Exposure to release tooling such as Octopus Deploy and LaunchDarkly feature flags.
• Knowledge of PCI and SOX compliance.
• Experience creating automated test cases.
• Familiarity with integration platforms such as SnapLogic, MuleSoft, or Boomi.
• Experience applying AI, process automation, or intelligent workflows to improve operations.

Responsibilities

• Lead the team’s day-to-day work by running daily stand-ups, organizing and prioritizing workload, and facilitating technical working sessions.
• Mentor and coach Business Analysts and QA Analysts, model best practices, and serve as a trusted advisor and subject matter expert for MarFin applications.
• Lead production support and incident response, including triage, troubleshooting, root cause analysis, and stakeholder communication; participate in the on-call rotation.
• Use SQL to investigate issues, analyze data anomalies, and validate fixes.
• Gather and document requirements, write and refine Jira stories with clear acceptance criteria, and help prioritize the backlog with business and IT partners.
• Trace system behavior across databases, APIs, integration platforms, and batch jobs in legacy and cloud-hosted environments.
• Support deployment and configuration activities.
• Plan and perform QA, UAT, and regression testing; validate production releases and conduct stakeholder demonstrations.
• Support scheduled jobs, ETL, reporting, reconciliations, and financial data investigations.
• Identify and lead improvements to stability, performance, and automation, and reduce technical debt.

Benefits

• Free employee ski passes.
• Discounted lift tickets for friends and family and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Health insurance, including medical, dental, and vision plans; eligibility details are noted for seasonal employees after working 500 hours.
• Free ski passes for dependents.
• Critical illness and accident plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior