Lead Budtender

Ayr Wellness • Rehoboth Beach, DE

10d • Onsite

About The Position

The Lead Budtender leads the dispensary team by setting a personal example and continuously improving quality, training, and customer experience programs. The role executes initiatives that support sales and customer experience goals, with an emphasis on business processes, efficiency, and a strong customer experience.

The Lead Budtender provides customers with product knowledge, guidance, and personalized service; resolves questions and concerns; and accurately receives, coordinates, and fulfills orders using point-of-sale and inventory systems in compliance with company and applicable regulations. The position supports sales goals through tailored product suggestions, helps maintain a clean, stocked, safe, and guest-ready dispensary, and assists management with procedural and regulatory compliance. It also contributes to a respectful, positive workplace and continued learning about cannabis.

Work is primarily performed in a dispensary. The environment may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm. The role involves frequent contact with staff, vendors, customers, and caregivers, and may include interaction with law enforcement and state inspectors. Physical duties include communicating product information, using a computer/POS and standard office equipment, remaining stationary at times, moving products or totes weighing up to 30 pounds, and twisting, turning, bending, standing, and walking as needed.

Requirements

• Meet the minimum age requirement established by the state cannabis agency; the experience section specifies a minimum age of 21 or as required by state regulations.
• Pass all background checks required by the state cannabis agency.
• Stay current with and comply with policies and regulations of the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers, caregivers, and team members.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• At least 2 years of customer service experience in a fast-paced retail environment.
• High school diploma or GED.
• Ability to frequently communicate accurate information about product offerings to customers and caregivers.
• Ability to operate a computer/POS system and standard office equipment.
• Ability to move and transport dispensary products or totes weighing up to 30 pounds, and to twist, turn, bend, stand, and walk as required.

Responsibilities

• Provide customers with cannabis product knowledge, expertise, guidance, and personalized service, including explaining potential benefits of products offered.
• Resolve customer questions and concerns promptly and completely, and immediately communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using POS and inventory tracking systems while following company, local, and state policies.
• Adapt to changing sales volume, continue learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed individual and team sales metrics by following the customer experience selling cycle and making tailored product suggestions.
• Assist management in ensuring procedures comply with regulatory and compliance standards.
• Foster a positive work environment based on dignity and respect and encourage curiosity about cannabis.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED