Lead Budtender

Ayr Wellness • Smyrna, DE

1d • Onsite

About The Position

The Lead Budtender leads the dispensary team by setting a personal example and continuously improving quality, training, and customer experience programs. The role executes initiatives that support sales and customer experience goals, using business-process skills and continuous improvement to enhance efficiency and the customer experience.

The Lead Budtender provides product guidance and a personalized customer experience, resolves questions and concerns, and promptly communicates unresolved issues to management. The role accurately receives, coordinates, and fulfills customer orders using point-of-sale and inventory tracking systems while following company and applicable local and state policies. The Lead Budtender supports sales goals through tailored product suggestions, assists management with regulatory and compliance procedures, and helps maintain a positive, respectful, engaging, clean, stocked, and guest-ready dispensary.

Work is primarily performed in a dispensary. The environment may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm. The role involves frequent interaction with staff, vendors, and customers, and may include contact with law enforcement and occasional state inspectors. Physical duties include operating a computer/POS and standard office equipment, remaining stationary while checking in customers or operating a register, and frequently moving products or totes weighing up to 30 pounds. The position also requires twisting, turning, bending, standing, and walking as needed.

Requirements

• High school diploma or GED.
• Minimum 2 years of customer service experience in a fast-paced retail environment.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Meet the minimum age requirement of 21 or the age required by state regulations.
• Pass background checks required by the state cannabis agency.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Accommodate varied scheduling that may include shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers, caregivers, and team members.
• Frequently move and transport dispensary products or totes weighing up to 30 pounds.
• Be able to twist, turn, bend, stand, and walk as required by the role.

Responsibilities

• Provide product knowledge, guidance, and personalized service to customers, explaining potential benefits of products offered.
• Resolve customer questions and concerns promptly and completely, and immediately communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varying sales volume and support continued learning, an engaging environment, and a stocked, clean, tidy, operational dispensary.
• Meet or exceed daily sales metrics through the customer-experience selling cycle and tailored product suggestions, including individual and team sales targets.
• Assist management in ensuring procedures reflect regulatory and compliance standards.
• Help foster a positive, respectful work environment and encourage curiosity about cannabis.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED