Lead Budtender

Ayr Wellness • Smyrna, DE

3d • Onsite

About The Position

The Lead Budtender leads the dispensary team by setting a personal example and continuously improving quality, training, and customer experience programs. The role executes initiatives that support sales and customer experience goals and suits a process-oriented professional with a record of improving efficiency and customer experience.

The Lead Budtender provides personalized product guidance, resolves customer questions and concerns, and accurately receives and fulfills orders using point-of-sale and inventory tracking systems in accordance with company and regulatory policies. The role supports sales targets, assists management with compliance, helps maintain a positive and respectful team environment, and keeps the dispensary clean, safe, stocked, and guest-ready. There are no direct reports.

Work is primarily in a dispensary, where conditions may be odorous, loud, and subject to fluctuating temperatures. The position involves frequent interaction with staff, vendors, customers, and caregivers, and may include contact with law enforcement and state inspectors. Physical requirements include frequent computer and POS use, remaining stationary when checking in customers or operating the register, moving products or totes weighing up to 30 pounds, and twisting, turning, bending, standing, and walking.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience in a fast-paced retail environment.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Meet the minimum age requirement set by the state cannabis agency; the posting specifies a minimum age of 21 or as required by state regulations.
• Pass background checks required by the state cannabis agency.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers, caregivers, and team members.
• Frequently move and transport dispensary products or totes weighing up to 30 pounds.
• Be able to twist, turn, bend, stand, and walk as required.
• Be able to remain stationary when checking in customers or operating the register.

Responsibilities

• Provide customers with knowledge, expertise, guidance, and a personalized experience by explaining potential benefits of cannabis products.
• Resolve customer questions and concerns promptly and completely, escalating requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varying sales volumes, pursue continued learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed daily sales metrics and individual and team sales targets by following the customer experience selling cycle and offering tailored product suggestions.
• Assist management in ensuring procedures comply with regulatory and compliance standards.
• Help foster a positive work environment, treat others with dignity and respect, and encourage curiosity about cannabis.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED