Lead Budtender

Ayr Wellness • Rehoboth Beach, DE

8d

About The Position

The Lead Budtender leads the dispensary team by setting a personal example and supporting improvements in quality, training, and customer experience. The role is accountable for executing initiatives that help achieve sales and customer experience goals. The ideal candidate is business-process oriented and has demonstrated success implementing improvements that enhance efficiency and customer experience.

The Lead Budtender provides product knowledge and personalized guidance to customers, resolves questions or concerns, and promptly communicates unresolved issues to management. The role accurately receives, coordinates, and fulfills customer orders using point-of-sale and inventory tracking systems in accordance with company and regulatory policies. It supports sales targets through tailored product suggestions and the customer experience selling cycle, helps ensure procedures meet regulatory and compliance standards, and contributes to a positive, respectful, learning-focused work environment.

The position also involves keeping the dispensary stocked, clean, tidy, safe, and guest-ready, including restrooms. Work is primarily performed in a dispensary and includes frequent interaction with staff, vendors, and customers, and may include interactions with law enforcement and state inspectors. The work area may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm.

Requirements

• High school diploma or GED.
• At least 21 years of age, or the age required by state regulations.
• At least 2 years of customer service experience in a fast-paced retail environment.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Meet the age requirement established by the state cannabis agency and pass required background checks.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers, caregivers, and team members.
• Frequently communicate with customers or caregivers about medical conditions and symptoms and exchange accurate information about product offerings.
• Operate a computer, POS system, and standard office equipment.
• Remain stationary when checking in customers or operating the register; frequently move and transport products or totes weighing up to 30 pounds; and twist, turn, bend, stand, and walk as required.

Responsibilities

• Provide product knowledge, expertise, guidance, and a personalized experience to customers by explaining potential benefits of the products offered.
• Resolve customer questions and concerns promptly and completely, and communicate requests or unresolved concerns to management immediately.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varying sales volume, participate in continued learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed daily sales metrics and individual and team sales targets through the customer experience selling cycle and tailored product suggestions.
• Assist management in ensuring procedures are followed and meet regulatory and compliance standards.
• Help foster a positive, respectful work environment and encourage curiosity about cannabis.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED