Lead Budtender

Ayr Wellness • Boston, MA

8d • Onsite

About The Position

The Lead Budtender leads the dispensary team by setting a personal example and continually improving quality, training, and customer experience programs. The role executes initiatives that support sales and customer experience goals and calls for a process-oriented professional who can implement improvements to efficiency and customer experience.

The Lead Budtender provides personalized product guidance, resolves customer questions and concerns, and accurately receives and fulfills orders using point-of-sale and inventory tracking systems in accordance with company and regulatory policies. The role supports sales targets, store readiness, compliance, and a respectful, positive workplace. It also requires maintaining a clean and guest-ready dispensary and may involve contact with vendors, law enforcement, and state inspectors.

Work is primarily performed in a dispensary. The environment may be odorous and loud due to fans and filtration systems, with temperatures fluctuating between cold and warm. The position involves frequent customer and staff interaction, regular computer and POS use, periods of standing or remaining stationary, and frequent movement and transport of products or totes weighing up to 30 pounds. Twisting, turning, bending, standing, and walking are also required.

Requirements

• Must stay current with and adhere to policies and regulations of the state cannabis agency.
• Must meet the minimum age requirement established by the state cannabis agency; the experience section specifies a minimum age of 21 or as required by state regulations.
• Must be able to pass background checks required by the state cannabis agency.
• Must be able to accommodate varied shifts, including weekends and holidays.
• Must communicate effectively with customers, caregivers, and team members.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• At least 2 years of customer service experience in a fast-paced retail environment.
• High school diploma or GED required.
• Ability to exchange accurate information about product offerings with customers and/or caregivers.
• Ability to frequently operate a computer/POS system and standard office equipment, including printers, phones, and photocopiers.
• Ability to remain stationary while checking in customers or operating the register.
• Ability to frequently move and transport dispensary products or totes weighing up to 30 pounds.
• Ability to twist, turn, bend, stand, and walk as required for dispensary duties.

Responsibilities

• Provide product knowledge, expertise, guidance, and personalized experiences to customers by explaining potential benefits of the products offered.
• Resolve customer questions and concerns promptly and completely, escalating requests or unresolved concerns to management immediately.
• Accurately receive, coordinate, and fulfill customer orders using POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to sales volume, pursue continued learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed daily sales metrics by following the customer-experience selling cycle and offering tailored product suggestions to achieve individual and team sales targets.
• Assist management in ensuring procedures meet regulatory and compliance standards.
• Foster a positive work environment, treat others with dignity and respect, and encourage curiosity about cannabis.
• Perform other duties as assigned by management.
• Maintain all store areas, including restrooms, in a clean, safe, and guest-ready condition.
• Maintain regular and punctual attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED