Lead Budtender

Ayr Wellness • Boston, MA

10h • Onsite

About The Position

The Lead Budtender leads the dispensary team by setting a positive example and continuously improving quality, training, and customer experience programs. The role executes initiatives that support sales and customer experience goals, with an emphasis on business processes, efficiency, and personalized service. The Lead Budtender provides product guidance, resolves customer concerns, accurately processes orders using point-of-sale and inventory systems, and helps maintain a clean, stocked, safe, and welcoming dispensary. The role also supports management in following regulatory and compliance procedures and fostering a respectful, positive work environment.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience in a fast-paced retail environment.
• Prior customer service experience in hospitality, pharmacy, customer service, or retail.
• Meet the minimum age requirement of 21 years or the age required by state regulations.
• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Pass background checks required by the state cannabis agency.
• Communicate effectively with customers, caregivers, and team members.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Demonstrate customer focus, relationship-building, functional and technical skills, and openness to feedback and continuous improvement.

Responsibilities

• Provide product knowledge, guidance, and a personalized experience to customers by explaining potential benefits of offered cannabis products.
• Resolve customer questions and concerns promptly and completely, escalating requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company and applicable local and state policies.
• Adapt to changing sales volume, pursue ongoing learning, maintain an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
• Meet or exceed day-to-day individual and team sales targets by following the customer experience selling cycle and providing tailored product suggestions.
• Assist management in ensuring procedures reflect regulatory and compliance standards.
• Help foster a positive, respectful work environment and encourage curiosity about cannabis.
• Perform other duties assigned by management.
• Maintain the appearance of the store and ensure all areas, including restrooms, are clean, safe, and guest-ready.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED