Budtender Lead

Essential Employment Services•Clovis, NM

About The Position

As a Retail Personal Service Provider Lead, you will work under the direct supervision of the Store Management team. You will use strong communication skills to liaise across the organization and help ensure patients receive a high level of customer satisfaction. You will lead by example, motivate team members, and help the dispensary operate efficiently, productively, and accurately while ensuring patients feel valued and respected. This role includes opening and/or closing the dispensary as a key holder, supporting staff training and compliant transactions, cash handling, inventory and restocking support, customer assistance and education, and maintaining an organized, welcoming retail environment. The position requires knowledge of cannabis products and applicable regulations, accurate use of point-of-sale systems and payment processing, and the ability to work in a dynamic setting. The role reports directly to the Store Management team. The physical requirements include standing for extended periods; lifting and carrying up to 30 pounds; reaching, bending, squatting, and occasional ladder or step-stool use; walking throughout the dispensary; manual dexterity for transactions and product handling; and adequate vision and hearing for reading labels and communicating. The role also requires adapting to a fast-paced, high-energy environment with changing customer flow and tasks.

Requirements

Must be at least 21 years old, as required by state law.
Minimum of 2–3 years of experience working in a dispensary or in a customer service role within the cannabis industry.
Strong understanding of cannabis products, strains, consumption methods, and their effects, with the ability to educate customers and team members.
Ability to provide exceptional customer service, resolve issues professionally, and create a welcoming environment for patients and customers.
Ability to lead by example, motivate team members, and help ensure efficient dispensary operations.
Strong verbal and written communication skills and ability to interact effectively with customers, team members, and management.
Understanding of and adherence to local and state cannabis laws and regulations, including ID verification and product compliance.
Ability to keep the dispensary organized, handle multiple tasks simultaneously, and manage time effectively.
Experience operating a point-of-sale system and accurately handling cash, debit, and credit transactions.
Ability to work collaboratively with budtenders and dispensary management.
Willingness to work evenings, weekends, and holidays as needed.
Ability to handle customer complaints or issues professionally and with authority while maintaining a positive environment.
Ability to handle, label, and manage products and inventory accurately to meet compliance standards.
Ability to stand for extended periods, lift and carry up to 30 pounds, reach, bend, squat, walk throughout the dispensary, and occasionally use ladders or step stools.
Manual dexterity to handle transactions and inventory, open and close packaging, label products, and operate a point-of-sale system.
Good vision to read labels and process transactions, and good hearing for communication in a busy environment.
Ability to adapt to a fast-paced, high-energy environment and fluctuating customer flow.

Nice To Haves

Previous leadership or supervisory experience.

Responsibilities

Serve as key holder by opening and/or closing the dispensary.
Assist the Store Management Team in training personal service providers and ensuring compliant, accurate dispensing and payment processing.
Prepare register drawers for opening; close and reconcile cash and debit transactions; prepare daily bank deposits; and count and record daily cash tips.
Participate in store inventory management and restocking as directed by the Inventory Lead.
Assist the Store Manager in coordinating staff break schedules to maximize customer support during busy periods.
Troubleshoot customer service issues professionally and with authority.
Ensure products are accurately labeled and stored according to regulatory compliance standards.
Assist customers with product selection and provide recommendations based on their preferences.
Educate customers on strains, products, and consumption methods.
Process sales transactions and handle cash and credit card payments.
Stay up to date on new products, strains, and industry trends.
Maintain a positive attitude and contribute to a welcoming team environment.
Participate in ongoing education and professional development as needed.
Perform other duties as assigned by management.