Lead Billing Analyst

Harness

2d•$121,000 - $148,000•Remote

About The Position

Harness is seeking a senior individual contributor to own accounts receivable and cash collections for its fast-growing SaaS business as part of the Revenue Accounting team. The role focuses on driving cash collection, reducing days sales outstanding, and building scalable collections infrastructure. The analyst will be an independent operator, maintain audit-ready processes, and serve as the collections subject matter expert and escalation point across Finance, Sales, Legal, and DealOps. The role partners with Billing but owns the full collections lifecycle, from credit review through cash application, dispute resolution, and reporting. Responsibilities span AR aging and collection strategy, cash application and reconciliation, credit risk assessment, dispute and deduction management, metrics and reporting, billing partnership, process improvement, month-end close, and compliance. The analyst will work with customers and internal teams to resolve past-due balances and payment issues; forecast cash receipts and identify risks; maintain AR dashboards and procedures; improve and automate quote-to-cash workflows; and support close and audit requirements. Collections practices must comply with ASC 606, SOX controls, and internal credit and revenue recognition policies. The position is remote within the United States, with occasional travel potentially required. The anticipated base salary is $121,000–$148,000 annually, and compensation may also include equity and benefits.

Requirements

5–7 years of collections, accounts receivable, or revenue accounting experience in a high-growth SaaS or software company.
A proven record of reducing DSO and past-due balances.
Experience owning collection strategies for enterprise B2B accounts, negotiating with customer finance and procurement teams, and handling executive escalations.
Strong working experience with NetSuite, including AR, cash application, and customer records, and with Salesforce-to-NetSuite data flows.
Advanced Excel or Sheets skills, including XLOOKUP, pivot tables, and managing large data sets for reconciliation and aging analysis.
Demonstrated experience identifying process gaps and implementing workflow improvements or automation.
Strong cross-functional communication skills and comfort engaging with Sales, Legal, and Finance leadership.
Ability to work independently, prioritize competing demands, and guide or mentor others.

Nice To Haves

Experience with usage-based or consumption billing models.
Exposure to SOX controls and internal audit processes at publicly traded companies.
Experience with credit risk assessment and credit limit management for B2B customers.
Experience with collections automation or AR tools and building AR dashboards.

Responsibilities

Own the accounts receivable aging cycle, monitor outstanding balances, prioritize outreach, and drive timely collection of past-due accounts.
Develop collection strategies for key and high-risk accounts, including executive escalations and payment plan negotiations.
Partner with Finance to forecast cash receipts and flag collection risks, reserves, and potential write-offs ahead of period close.
Serve as the collections escalation point and subject matter expert; coach team members and establish outreach cadences and standards.
Manage cash application by accurately posting bank deposits, wire transfers, ACH, and credit card payments to the subledger.
Reconcile unapplied cash and clear exceptions with Treasury and Accounting to keep the AR subledger aligned with the general ledger.
Conduct credit reviews for new customers, establish and monitor credit limits, and identify deteriorating payment behavior.
Recommend account holds, changes to payment terms, or other credit-risk actions as appropriate.
Resolve payment disputes, credit memos, and refund requests within defined SLAs.
Partner with Legal, DealOps, and Sales on complex contract interpretations and customer relationship strategy for sensitive accounts.
Track dispute root causes and share findings with Billing and Sales Operations to prevent recurring issues.
Develop and maintain AR dashboards for DSO, collection effectiveness, past-due percentages, aging trends, and unapplied cash.
Report collections performance and insights to Revenue Accounting and Finance leadership.
Work with Billing to resolve invoice errors, contract mismatches, and amendments that delay payment, and escalate systemic issues.
Maintain working knowledge of NetSuite and Salesforce-to-NetSuite data flows related to invoicing, payment terms, and customer records.
Analyze collections and cash application workflows and implement scalable or automated solutions to reduce manual effort.
Lead quote-to-cash improvements with IT and Sales Operations, including dunning, payment reminders, and customer self-service payment options.
Create and maintain SOPs for collections, cash application, and credit tasks.
Complete collections and AR close tasks on schedule, including journal entries for adjustments, reserves, and write-offs, and support AR flux analysis.
Maintain audit-ready documentation and support external audit requests, including PBC samples and process walkthroughs.
Ensure collections practices comply with ASC 606, SOX controls, and internal credit and revenue recognition policies.