LEAD BARISTA

Boyd Gaming • Florence, IN

3d

About The Position

The Lead Barista oversees Baristas on assigned shifts and performs Barista duties to help ensure efficient operation of the Nosh concession area. The role promotes a safe, orderly, clean, and sanitary workplace; monitors service, sales, employee performance, and work relationships; and supports the training and development of subordinate personnel. It assigns work, helps manage employee schedules and staffing, and assists with employee discipline and evaluation recommendations in coordination with the F&B Assistant Manager.

The Lead Barista prepares food using methods such as grilling, frying, broiling, baking, microwaving, and pantry preparation, ensuring food is appealing and meets customer and chef specifications. The role supports kitchen operations, maintains menu knowledge and inventory, places weekly orders, and helps ensure stations, equipment, and work areas are properly stocked and maintained. It also monitors product and service quality, follows health and sanitation standards, engages team members in pre-shift and developmental conversations, and answers guest questions about Belterra events and features.

Requirements

• Ability to communicate effectively with customers and employees at all levels.
• Ability to observe and direct subordinate actions and inspect and maintain assigned areas.
• Ability to distinguish between denominations of currency and make change.
• Ability to review and comprehend necessary documentation.
• Ability to move around the food service area effectively and efficiently.
• Ability to carry food orders, stock supplies, and bus tables.
• Flexibility to work varying shifts and schedules as needed.
• Demonstrated knowledge of specialty coffee or snack bar operations, basic food preparation, and line work.
• Ability to obtain and maintain all appropriate licenses and certifications required by Federal, State, and Gaming regulations.
• Must be at least 18 years of age.
• Skills typically acquired through on-the-job experience in specialty coffee, a snack bar, or a similar food facility.

Nice To Haves

• Supervisory experience.

Responsibilities

• Promote a safe working environment.
• Monitor and supervise Barista performance, customer service, sales levels, employee relationships, and cleanliness and orderliness of assigned work areas.
• Evaluate, train, and develop subordinate personnel.
• Assign work to subordinates and ensure it is completed in a timely manner.
• May grant overtime and early outs and discipline subordinate employees with assistance from the F&B Assistant Manager.
• Assist with recommendations on subordinate employee evaluations, wage increases, and promotions.
• Prepare food by grilling, frying, broiling, baking, microwaving, or pantry preparation, ensuring it meets customer and chef specifications and is attractively presented.
• Keep the workstation neat and clean and assist coworkers to ensure efficient kitchen operations.
• Maintain awareness of Belterra events and features to answer guest questions.
• Review and assist with Virtual Roster scheduling.
• Assist with completing and compiling accurate inventory and complete weekly ordering.
• Maintain menu knowledge to support upselling and team-member training.
• Promote an energetic work environment through pre-shift engagement and developmental one-on-ones.
• Maintain board of health regulations and EcoSure standards.
• Conduct periodic quality checks on products and service, including greeting times.
• Ensure all stations are properly stocked and set up.
• Ensure equipment and working conditions are well maintained.
• Perform other duties as assigned by F&B leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed