Lead Barista

Belterra Casino Resort • Florence, IN

2d

About The Position

The Lead Barista is responsible for the work activities of Baristas on assigned shifts and performs Barista duties to help ensure the efficient operation of the Nosh concession area. The role promotes a safe, orderly, clean, and sanitary workplace while overseeing team performance, customer service, sales, employee relationships, product quality, and service standards.

The Lead Barista assigns work, monitors its timely completion, evaluates and develops subordinate personnel, and supports scheduling, inventory, and ordering. The position prepares food using various cooking methods, maintains menu knowledge, assists with upselling and training, and ensures stations and equipment are properly stocked, set up, and maintained. The role also maintains awareness of Belterra events and features to answer guest questions and performs other duties assigned by F&B leadership.

Requirements

• Ability to communicate effectively with customers and all levels of employees.
• Ability to observe and direct subordinate actions and inspect and maintain assigned areas.
• Ability to distinguish between denominations of currency and make change.
• Ability to review and comprehend necessary documentation.
• Ability to move effectively and efficiently around a food service area.
• Ability to carry food orders, stock supplies, and bus tables.
• Flexibility to work varying shifts and time schedules as needed.
• Demonstrated knowledge of specialty coffee and snack bar operations, basic food preparation, and line work.
• Ability to obtain and maintain appropriate licenses and certifications required by Federal, State, and Gaming regulations.
• Must be at least 18 years of age.
• Skills are typically acquired through on-the-job experience in specialty coffee, a snack bar, or a similar food facility.

Nice To Haves

• Supervisory experience.

Responsibilities

• Promote a safe working environment.
• Monitor and supervise Barista job performance, customer service, sales levels, employee work relationships, and cleanliness and orderliness of assigned areas.
• Evaluate, train, and develop subordinate personnel.
• Assign work to subordinates and ensure it is completed in a timely manner.
• Grant overtime and early outs when appropriate, and discipline subordinate employees with assistance from the F&B Assistant Manager.
• Assist with recommendations for subordinate employee evaluations, wage increases, and promotions.
• Prepare foods to customer and chef specifications using grilling, frying, broiling, baking, microwaving, or pantry preparation methods; ensure plates and pans are aesthetically appealing.
• Keep the workstation neat and clean and assist coworkers to ensure efficient kitchen operation.
• Maintain general awareness of Belterra events and features to answer guests’ questions.
• Review and assist with Virtual Roster scheduling.
• Assist in completing and compiling consistent, accurate inventory and complete weekly ordering.
• Maintain accurate, comprehensive menu knowledge to support upselling and team member training.
• Promote an energetic work environment by engaging team members in pre-shift meetings and developmental one-on-ones.
• Maintain board of health regulations and EcoSure standards.
• Ensure periodic quality checks for products and service, including greeting times.
• Oversee and ensure all stations are properly stocked and set up.
• Oversee and ensure equipment and working conditions are well maintained.
• Perform other job duties assigned by F&B leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed