Lead Auto BI Claims Adjuster- Injuries and Litigation

Gallagher•Saint Peters, MO

3d•Remote

About The Position

Gallagher Bassett is hiring a Lead Auto BI Claims Adjuster to investigate, evaluate, and resolve auto liability claims, including high-exposure and litigated claims involving serious bodily injury. The role involves managing claims from inception through resolution, analyzing exposure, investigating coverage and liability, negotiating settlements, participating in mediation, and partnering with defense counsel throughout litigation. The position supports claims across nationwide jurisdictions and is eligible for fully remote work. The adjuster works with clients and other parties involved in the claims process to communicate effectively, provide empathetic customer service to claimants, and deliver appropriate claim outcomes. Claims must be handled in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethics requirements. The role also requires timely and efficient documentation and communication of claim activity. The successful candidate will use analytical and critical-thinking skills to make informed decisions, plan and prioritize work, solve problems, and collaborate with clients to improve claims management. At least five years of related claims experience, a high school diploma, and appropriate licensing or certification for the states in which claims are handled are required. TPA claims experience and multi-jurisdictional exposure experience are preferred.

Requirements

High school diploma.
Minimum of 5 years of related claims experience.
Appropriate licensing and/or certification in all states in which claims are being handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Active adjuster licenses in Texas, Florida, and Georgia are specified in the job description.

Nice To Haves

Extensive experience handling high-exposure and litigated auto liability claims.
Experience with serious or complex bodily injury investigations, coverage analysis, liability determination, settlement negotiations, mediation, and defense counsel partnership.
TPA claims experience.
Experience managing multi-jurisdictional claim exposures.
Bachelor's degree.

Responsibilities

Investigate, evaluate, and resolve auto liability claims from inception through resolution.
Analyze claims exposure and determine the appropriate course of action and resolution.
Conduct complex bodily injury investigations and assess coverage and liability.
Negotiate settlements and participate in mediations.
Partner with defense counsel throughout the litigation process.
Communicate and coordinate with claimants, clients, and other parties involved in the claim process.
Provide empathetic customer service to claimants on behalf of clients.
Handle claims in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethics requirements.
Document and communicate claim activity accurately, timely, and efficiently.
Think critically, solve problems, and plan and prioritize activities to serve clients effectively.
Work with clients to deliver solutions and enhance the claims management process.