Senior Auto Injuries Adjuster- Complex Litigation

Gallagher•Rolling Meadows, IL

5d•Remote

About The Position

At Gallagher Bassett, the Senior Auto Injuries Adjuster handles high-exposure and litigated auto liability claims from inception through resolution. The work includes complex bodily injury investigations, coverage analysis, liability determination, settlement negotiations, mediation participation, and collaboration with defense counsel throughout litigation. The role manages claims across multiple jurisdictions and is fully remote. The adjuster analyzes claim exposure, plans and executes appropriate actions, and resolves claims in accordance with client and corporate policies, procedures, statutory and regulatory requirements, and ethical standards. The role involves communicating with claimants and other parties, providing empathetic customer service, documenting and communicating claim activity promptly, and partnering with clients to improve claims management and deliver solutions.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate licensing and/or certification in all states where claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Experience handling high-exposure and litigated auto liability claims from inception through resolution.
Experience with complex bodily injury investigations, coverage analysis, liability determination, settlement negotiations, mediation, and working with defense counsel.
Active adjuster licenses for Texas, Florida, and Georgia are listed; the posting also references New York licenses in the role specifics.

Nice To Haves

Claims experience in a third-party administrator (TPA) environment.
Experience managing multi-jurisdictional claim exposures.
Bachelor's degree.

Responsibilities

Investigate, evaluate, and resolve auto liability claims.
Analyze claim exposure, determine appropriate courses of action, and make decisions that bring claims to resolution.
Conduct complex bodily injury investigations and perform coverage analysis and liability determinations.
Manage high-exposure and litigated claims from inception through resolution, including settlement negotiations and mediation participation.
Partner with defense counsel throughout the litigation process.
Communicate and interact with claimants and other parties involved in the claim process to support effective resolution.
Provide empathetic customer service to claimants on behalf of clients.
Handle claims in accordance with client and corporate policies, procedures, statutory and regulatory requirements, and ethical standards.
Document and communicate claim activity promptly and efficiently.
Partner with clients to deliver solutions and enhance claims management processes.
Think critically, solve problems, and plan and prioritize activities to serve clients effectively.