Lead Appliance Service Technician

CSC Serviceworks • Union City, CA

6d

About The Position

The Lead Appliance Service Technician is the go-to expert for complex mechanical and payment-technology issues across multiple laundry equipment brands. The role repairs and installs equipment, configures payment systems, and helps ensure facilities are safe, compliant, and customer-ready. It also mentors technicians, surveys locations for upgrades, optimizes vend settings, audits parts inventory, maintains a company vehicle, builds relationships with property contacts, and supports field leadership on performance improvements.

The position is listed Monday through Friday, with the ability to work a Tuesday–Saturday schedule as needed. It requires field work in varied environmental conditions, driving long distances, and physical work in restrictive areas. The hourly pay range is USD $28.26–$33.92.

Requirements

• High school diploma or equivalent; or 5–7 years of related experience and/or training; or an equivalent combination of education and experience.
• Ability to mentor and train other technicians.
• Expertise servicing common mechanical problems and ability to address more complicated service issues.
• Ability to independently solve new or advanced system issues.
• Confidence working independently with appropriate support.
• Follows through to ensure issues are addressed.
• Customer-focused approach and ability to encourage the team to serve clients well.
• Team-player attitude.
• Knowledge of routing applications.
• Proficiency with multiple payment technologies.
• Effective oral and written communication skills.
• Ability to read, interpret, and understand safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to present information effectively in one-on-one and small-group situations to customers and employees.
• Computer, smartphone, and tablet skills.
• State-issued licenses to service and/or install gas dryers where required by state law.
• Ability to obtain and maintain current API certification.
• Must supply personal hand tools; special tools are provided by CSC as needed and remain CSC property.
• Valid driver’s license and clean driving record.
• Ability to work a Tuesday–Saturday schedule as needed.
• Ability to lift up to 35–100 pounds, drive long distances, and maneuver in restrictive areas while squatting, kneeling, crawling, reaching overhead, and lifting, holding, or maneuvering tools or service parts weighing 20–50 pounds.
• Ability to frequently work in varied environmental conditions, including weather-related and non-weather-related conditions.

Nice To Haves

• Professional experience with mechanical repair or maintenance is preferred but not required.
• Knowledge of and experience with liquid propane and natural gas is preferred.

Responsibilities

• Troubleshoot, repair, and clean company-owned, rented, or leased equipment.
• Install and repair technologies, identify when upgrades are needed, and report those needs.
• Teach technicians to resolve payment-technology issues and use back-office applications to configure payment systems.
• Ensure laundry rooms and locations are in proper condition; report security, lighting, safety, and operational issues, identify appearance upgrades, and maintain signage.
• Survey locations for field leadership and provide recommendations.
• Recommend room or machine adjustments to improve revenue based on observable room usage patterns.
• Audit other technicians’ inventory, recommend improvements, and replenish parts according to guidelines and route knowledge.
• Teach technicians to recognize when vend increases may be feasible; execute increases and suggest them to service or sales based on property observations.
• Maintain the assigned company vehicle.
• Promote customer satisfaction, check in and out with property contacts during service calls, build client relationships, and take ownership of laundry rooms.
• Inform sales or the branch of new or changed property contact information.
• Teach technicians to evaluate room capacity, identify opportunities to right-size rooms, and recommend changes based on metrics such as cycles, income per machine, repairs, and costs.
• Respond to customer inquiries.
• Perform other duties as assigned.

Benefits

• 75% employer contribution to medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• Year-round work and paid training.
• Company-paid life, short-term disability, and long-term disability insurance.
• 401(k) with company match.
• Paid time off and holiday pay.
• Flexible Spending Account and Health Savings Account.
• Employee discounts on travel, theme parks, home and auto insurance, and more.
• Education reimbursement program.
• Paid employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED