Lead Animal Care Technician
About The Position
Lucky Dog Bark & Brew Steele Creek is seeking a dog-loving, conscientious, detail-oriented caregiver who wants to lead a team and help provide high-quality care. The role helps maintain a safe, fun environment for dogs and team members while supporting the center’s daily operations. Duties may change based on the evolving needs of the company. The Lead Animal Care Technician sets operational standards, trains team members, oversees dog playgroups, and takes charge of the facility when the General Manager and Assistant Manager are absent. The role includes communicating operational information through the leadership chain, observing canine behavior, maintaining clean kennels and play areas, and providing daily care such as feeding, fresh water, clean bedding, and medication when directed by veterinary instructions. The position also requires initiative, practical problem-solving, effective teamwork, excellent customer service with pet parents, and careful adherence to safety protocols. The work is physically demanding and involves remaining active, standing for extended periods, working in all weather types, and lifting at least 50 pounds. A flexible schedule, including evenings, weekends, and holidays as needed, is required.
Requirements
- Natural leadership ability and a drive to take the lead; previous leadership experience is ideal.
- Dependability, focus, and the ability to maintain facility standards and follow safety protocols.
- Comfort with computers and technology and the ability to learn and operate kennel software.
- Ability to work well with others and ensure duties are completed.
- Ability to communicate properly, promptly, and effectively with team members, management, and pet parents.
- Flexible schedule and willingness to work evenings, weekends, and holidays as needed.
- Strong attention to detail and observation skills to monitor guest safety and comfort and report issues.
- Love for animals; previous pet-care or animal experience is preferred but not required.
- Comfort working with dogs of all sizes and breeds.
- Ability to stand or work upright for multiple hours, work in all weather types, lift at least 50 pounds, and remain active throughout the shift.
Nice To Haves
- Previous leadership experience.
- Previous pet-care or animal experience.
Responsibilities
- Set the standard for center operations, follow operating policies, and lead the team by example.
- Train staff on their roles and provide advice and resources to help them succeed.
- Take charge of the facility when the General Manager and Assistant Manager are absent.
- Communicate necessary information through the leadership chain, including dog behavior notes, supply needs, and potential incidents.
- Oversee dog playgroups and manage dogs’ behavior and playtime.
- Learn and apply canine behavior and body-language knowledge to help keep dogs safe and comfortable in kennels and playgroups.
- Maintain cleanliness in kennels and play areas, including cleaning toys, washing dishes, mopping floors, vacuuming hair, and cleaning dog messes.
- Feed pets according to pet parents’ instructions and ensure dogs have fresh water, clean bedding, and a comfortable overnight space.
- Administer medication according to veterinary instructions when needed.
- Use common sense to solve problems related to the dogs in the center’s care.
- Take initiative and handle a range of tasks in the center.
- Communicate and work effectively with team members.
- Provide customer service and communicate enthusiastically with pet parents.
- Follow established safety protocols.
Benefits
- Discounted daycare and boarding for team members’ dogs.
- Medical, vision, and dental plans for full-time employees.
- 401(k) for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
