Lead Animal Care Technician

Lucky Dog Bark & Brew Steele Creek • Charlotte, NC

7d • Onsite

About The Position

Lucky Dog Bark & Brew Steele Creek is seeking a kind, conscientious, detail-oriented caregiver who loves dogs, can lead others, and is interested in growing with the company. The Lead Animal Care Technician helps operate the center to its standards, trains and supports staff, and takes charge of the facility when the General Manager and Assistant Manager are absent. The role includes supervising dog playgroups, learning and applying canine behavior knowledge, maintaining clean kennels and play areas, and providing daily care such as feeding, fresh water, clean bedding, and medication administration when needed according to veterinary instructions. The position also requires strong teamwork and communication, customer service with pet parents, initiative in handling varied tasks, and strict adherence to safety protocols. Duties may be modified, expanded, or reduced as company needs evolve.

Requirements

• Natural leadership ability and ideally previous leadership experience.
• Dependable and able to maintain facility standards and follow safety protocols.
• Comfort with computers and technology and ability to learn and operate kennel software.
• Works well with others to complete duties and care for guests.
• Able to communicate properly, promptly, and effectively with team members, management, and pet parents.
• Flexible schedule; willing to work evenings, weekends, and holidays as needed.
• Keen observation skills to ensure guests are safe and comfortable and report issues.
• Must love animals and be comfortable with dogs of all sizes and breeds.
• Able to stand or work upright for multiple hours, work in all weather types, lift at least 50 lbs., and remain active throughout a shift.

Nice To Haves

• Previous pet-care or animal experience is preferred but not required.
• Previous leadership experience is ideal.

Responsibilities

• Set an example by following operating policies and maintaining center standards.
• Train staff on their roles and provide advice and resources to help them succeed.
• Take charge of the facility when the General Manager and Assistant Manager are absent.
• Communicate relevant information to leadership, including dog behavior notes, supply needs, and potential incidents.
• Oversee dog playgroups and manage dogs’ behavior and playtime.
• Learn canine behavior and body language and help dogs feel comfortable in kennel and playgroup settings.
• Maintain cleanliness in kennels and play areas, including cleaning toys, washing dishes, mopping floors, vacuuming hair, and cleaning up dog messes.
• Feed pets according to their parents’ instructions and ensure dogs have fresh water, clean bedding, and comfortable overnight spaces.
• Administer medication according to veterinary instructions when needed.
• Use common sense to solve problems involving dogs in the center’s care.
• Take initiative in completing a range of tasks at the center.
• Communicate effectively and work collaboratively with team members.
• Provide customer service and talk with pet parents about their pets.
• Follow established safety protocols.

Benefits

• Discounted daycare and boarding for employees’ own dogs.
• Medical, vision, and dental plans for full-time employees.
• 401(k) for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed