Lead Animal Care Technician
About The Position
Finger Lake Pet Resort is seeking a dog-loving, conscientious, detail-oriented caregiver who is interested in leading people and providing high-quality care. The Lead Animal Care Technician helps set standards for facility operations, trains staff, and takes charge of the facility when the General Manager and Assistant Manager are absent. The role includes supervising dog playgroups, learning and responding to canine behavior, maintaining clean kennels and play areas, and providing daily care such as feeding, fresh water, clean bedding, and medication as instructed by a veterinarian. The technician also solves problems, takes initiative, communicates with coworkers and pet parents, and follows safety protocols. Duties may be modified, expanded, or reduced as company needs evolve. The role requires a flexible schedule, including evenings, weekends, and holidays as needed, and can be physically demanding.
Requirements
- A natural drive to lead; previous leadership experience is preferred.
- Dependable and able to remain present and focused while ensuring facility standards and safety protocols are followed.
- Comfortable with computers and technology, and able to learn and operate kennel software.
- Able to work well with others to complete duties and care for guests.
- Able to communicate properly, promptly, and effectively with team members, management, and pet parents.
- Flexible schedule and willingness to work evenings, weekends, and holidays as needed.
- Keen observation skills to ensure guests are safe and comfortable and to report issues.
- Comfortable with dogs of all sizes and breeds.
- Able to stand or work upright for multiple hours, work in all weather types, lift at least 50 pounds, and remain active throughout a shift.
- Must love animals.
Nice To Haves
- Previous pet care or animal experience; preferred but not required.
- Previous leadership experience.
Responsibilities
- Set an example for proper facility operations by following operating policies and leading the team by example.
- Train staff, explain their roles, and provide advice and resources to support their success.
- Take charge of the facility when the General Manager and Assistant Manager are absent.
- Communicate relevant information through the leadership chain, including dog behavior, supply needs, and potential incidents.
- Oversee dog playgroups and manage dogs’ behavior and playtime.
- Learn canine behavior and body language to help provide a safe environment and make dogs comfortable in kennel and playgroup settings.
- Maintain clean kennels and play areas, including cleaning toys, washing dishes, mopping floors, vacuuming hair, and cleaning dog messes.
- Feed pets according to their owners’ instructions and ensure dogs have fresh water, clean bedding, and comfortable overnight spaces.
- Administer medication according to veterinary instructions when needed.
- Use common sense to solve problems involving dogs in the resort’s care.
- Take initiative and handle a range of tasks around the facility.
- Communicate effectively and work collaboratively with team members.
- Provide excellent customer service and talk enthusiastically with pet parents about their pets.
- Follow established safety protocols.
Benefits
- Discounted daycare and boarding for employees’ dogs.
- Medical, vision, and dental plans for full-time employees.
- 401(k) for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
