Lead Alterations Specialist

Davids Bridal•Grand Chute, WI

13d

About The Position

The Lead Alterations Specialist completes fittings and alterations to David’s Bridal standards and provides friendly, knowledgeable, technically skilled customer service. As a member of the store team, this role represents the David’s Bridal brand and reports to the Store Manager. The specialist leads alterations fittings and garment preparation, supports sales and customer consultations, and helps train and educate the alterations team.

Requirements

High school diploma or degree.
Prior sewing experience; bridal and/or special occasion production experience is preferred.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and the ability to use one.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

Welcome customers in person and over the phone with friendly enthusiasm; communicate clearly, adapt communication style to customer needs, problem-solve, and resolve conflicts.
Respond promptly to customer questions and provide product and service information.
Make clientele calls to maximize appointments and build customer loyalty.
Serve as Floor Manager during peak sales times, offering fit and alterations consultations.
Assist stylists in closing sales by advising customers about gown fit and customization.
Explain how alterations can help perfect a dress for an event, in partnership with Alterations.
Promote alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning of garments according to company standards.
Maintain quality-control guidelines and inspect altered, steamed, or pressed garments to ensure they are in pristine condition before customer delivery.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for all Alterations team members.
Communicate daily sales-goal achievement to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain dress-code standards.