Lead Alterations Specialist

David's Bridal•Spring Hill, FL

9d•$19 - $24

About The Position

The Lead Alterations Specialist completes customer fittings and garment alterations to David’s Bridal standards and reports to the Store Manager. The role provides friendly, knowledgeable customer service and technical expertise while representing the company’s brand. As a member of the store team, the specialist supports customers and sales staff with fit consultations, garment customization, and alterations services. The position also leads alterations work, maintains quality standards, and trains and educates other Alterations Specialists.

Requirements

High school diploma or degree.
Prior sewing experience required, preferably in a bridal or special-occasion production environment.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and ability to use one.

Responsibilities

Welcome customers by phone and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Respond promptly to customer questions with product and service information.
Make clientele calls to maximize appointments and build customer loyalty and service.
Serve as Floor Manager during peak sales periods and provide fit and alterations consultations.
Assist stylists in closing sales by advising customers about gown fit, customization, alterations, and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
Maintain quality-control guidelines and inspect altered, steamed, or pressed garments to ensure they are in pristine condition before delivery.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for Alterations team members.
Communicate daily sales goal achievement to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain dress-code standards.