Lead Alterations Specialist

Davids Bridal•Spring Hill, FL

About The Position

The Lead Alterations Specialist completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. As a member of the store team, this role exemplifies the David’s Bridal brand through friendly, knowledgeable service and technical expertise. The position welcomes and assists customers in person and by phone, responds to questions, makes clientele calls to support appointments and customer loyalty, and provides fit and alterations consultations during peak sales periods. The Lead Alterations Specialist helps stylists close sales by advising customers on gown fit and customization, and promotes alteration services and personalization options. The role leads and oversees fittings, sewing, steaming, pressing, and spot cleaning; inspects garments to ensure they meet quality standards before delivery; trains Alterations Specialists in fitting and sewing techniques; supports ongoing product education; and communicates daily sales goal results to the Store Manager. The position also uses approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.

Requirements

High school diploma or degree.
Prior sewing experience.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and the ability to use one.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for extended periods.

Nice To Haves

Sewing experience in a bridal and/or special occasion production environment.

Responsibilities

Welcome customers with friendly enthusiasm in person and by phone, communicate clearly, adapt communication style to customers, solve problems, and resolve conflicts.
Respond promptly to customer questions with product and service information.
Make clientele calls to maximize appointments and build customer loyalty and service.
Provide fit and alterations consultations during peak sales periods.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Explain how alterations can help perfect a dress for the customer’s event in partnership with Alterations.
Promote alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning in accordance with company standards.
Maintain quality-control guidelines and inspect altered, steamed, or pressed garments to verify they are in pristine condition before customer delivery.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for Alterations team members.
Communicate daily sales goal results to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain personal appearance in accordance with dress code standards.