Lead Alterations Specialist

Davids Bridal•Madison, TN

About The Position

The Lead Alterations Specialist completes fittings and alterations to David’s Bridal standards and reports to the Store Manager. As a member of the store team, this role exemplifies the brand through friendly, knowledgeable service and technical expertise, while providing a superior customer experience. The position leads alterations fittings and garment-care work, supports sales and customer loyalty, and trains and educates the Alterations team.

Requirements

High school diploma or degree.
Prior sewing experience required.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior experience with a computerized POS system and ability to use one.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person and by phone; communicate clearly, adapt communication style to customers, solve problems, and resolve conflicts.
Respond promptly to customer questions with product and service information.
Make clientele calls to maximize appointments and build customer loyalty and service.
Serve as Floor Manager during peak sales times, providing fit and alterations consultations.
Assist stylists in closing sales by advising customers about gown fit and customization.
Explain how alterations can help perfect a dress for an event in partnership with Alterations; promote alteration services and personalization options.
Lead and oversee alterations fittings, sewing, steaming, pressing, and spot cleaning in accordance with company standards.
Maintain quality-control guidelines and inspect altered, steamed, or pressed garments to verify they are in pristine condition before delivery.
Train Alterations Specialists in fitting and sewing techniques.
Ensure ongoing product education for Alterations team members.
Communicate daily sales goal achievement to the Store Manager.
Use approved systems and processes to manage customer flow and deliver a 5 Star Customer Experience.
Maintain personal dress-code standards.