Lawn and Garden Service Technician

TRULAND Equipment•Fort Wayne, IN

About The Position

The Lawn and Garden Service Technician independently diagnoses, repairs, and maintains customer- and/or dealer-owned lawn and garden or outdoor power equipment. The position may receive some direction or guidance from the Location Service Management team. Work includes John Deere lawn and garden equipment, other brands sold by the dealership, and potentially competitive equipment. The technician uses the tools and equipment required for service work, follows technical manual procedures and safety rules, and keeps accurate work orders, materials records, reports, and forms. The role also involves ongoing training, maintaining current product knowledge, supporting customer clinics, and mentoring apprentices and students when requested.

Requirements

High school diploma or equivalent experience required.
At least 1 year of experience performing service repairs.
Ability to perform repairs and maintenance using special tools and equipment while following Technical Manual procedures, with limited re-work or customer dissatisfaction.
Proficient knowledge of mechanical, electrical, and hydraulic systems used to repair agriculture and turf equipment.
Ability to operate vehicles, tools, and equipment for diagnostic purposes.
Basic computer skills.
Ability to work cooperatively in a team environment.
Effective verbal and written communication skills.
Valid driver’s license required.
Ability to lift 75 pounds repeatedly.
Adequate toolset to perform job responsibilities required.
Driving record that meets the employer’s insurance company requirements.
Ability to pass a DOT physical examination and obtain a Medical Examiner’s Certificate may be required.

Nice To Haves

Associate degree preferred.
Demonstrated experience consistently meeting performance metrics preferred.
Experience using Service ADVISOR™ or other computer-based diagnostic repair tools preferred.
Forklift license preferred.

Responsibilities

Perform diagnostics and repairs on John Deere lawn and garden equipment and other brands sold by the dealership; may also diagnose and repair competitive equipment.
Operate and maintain vehicles, tools, and equipment needed for job responsibilities.
Participate in John Deere University and dealer-led training to develop skills and knowledge.
Conduct or support customer clinics.
Maintain current knowledge of John Deere and competitive products.
Mentor Service Technician Apprentices and Students as requested.
Maintain the condition of vehicles, inventory, tools, and equipment.
Keep the work area clean and perform work neatly and orderly.
Follow all safety rules and regulations while performing assignments.
Be accountable for billable time and assigned work orders.
Track all materials used in assigned duties.
Complete required reports and forms in a timely manner.
Perform other appropriate responsibilities as assigned by the manager.