Lawn & Garden Service Technician

Reynolds Farm Equipment•Muncie, IN

About The Position

The Lawn & Garden Service Technician diagnoses and repairs small tractors, outdoor power equipment, and lawn equipment for customers and the dealership. The role supports customer satisfaction through efficient, timely diagnostics and repairs, clear updates about repair and inspection status, and thorough work-order documentation. Technicians are expected to maintain confidentiality, contribute positively to teamwork, and perform their duties with honesty, integrity, and adherence to corporate values. The position performs basic diagnostics, repairs, and reconditioning; maintains knowledge of John Deere and competing products; and keeps the work area, vehicle or workstation, tools, and equipment in good condition. It follows Reynolds and OSHA safety procedures, completes required reports, and is accountable for billable time and assigned work orders. Reynolds provides comprehensive web-based training courses through John Deere University.

Requirements

At least 1 year of experience performing service repairs.
Basic knowledge of data entry and keyboarding.
Product knowledge of lawn and garden equipment, outdoor power equipment, and small agricultural equipment.
Adequate toolset to perform job responsibilities.
Ability to use standard desktop applications, including Microsoft Office, email, and internet functions.
Commitment to confidentiality.
Experience working in a fast-paced environment and cooperatively on a team.
Ability to perform basic repairs and required maintenance with special tools and equipment while following Technical Manual procedures.
Proficient knowledge of mechanical, electrical, and hydraulic systems used to repair lawn and garden equipment.
Ability to operate vehicles, tools, and equipment used for diagnostics.
Proficient oral and written communication skills, with clear and concise communication.
Ability to lift at least 75 pounds repeatedly.
Basic knowledge of chemical and fluid substance-use safety and energy-control safety.
High school diploma or equivalent experience.
Valid driver’s license.

Nice To Haves

Demonstrated experience consistently meeting performance metrics.
Ability to use Service ADVISOR™ and other computer-software-based diagnostic repair tools.
Basic Service Technician certification.
Associate degree.
Forklift license; applicants without one can be certified in-house.

Responsibilities

Perform basic diagnostics, repairs, and reconditioning on lawn and garden equipment, small tractors, and outdoor power equipment in a timely and accurate manner.
Maintain current knowledge of John Deere and competitive products.
Maintain the condition of vehicles and/or shop workstations, inventory, tools, and equipment.
Keep the work area clean and perform work neatly and in an orderly fashion.
Follow Reynolds and OSHA safety rules and procedures while performing work assignments.
Complete reports and forms required for work assignments.
Account for billable time and assigned work orders, documenting diagnostics, quotes and inspections, and repairs completely and thoroughly.
Communicate equipment repair and inspection status clearly and provide descriptive work orders.
Maintain confidentiality and promote a positive attitude and teamwork among customers and dealership employees.
Perform duties honestly and with integrity, consistent with corporate values.

Benefits

Competitive benefits package with medical, dental, and vision insurance.
Employer-paid short-term and long-term disability insurance and Life AD&D.
Voluntary short-term disability buy-up option and Life AD&D.
401(k)/Roth IRA with employer match after eligibility requirements are met; participation requires being at least 21 years of age.
At least six paid company holidays annually, plus three personal days and one health day.
Performance reviews at 90 days, semi-annually, and annually.
Uniforms provided for service departments and work-gear discounts for other departments.
Year-round employment.
Equipment and employer discounts for part-time and full-time employees.
Fun, team-based environment.