Lawn & Garden Service Technician

Reynolds Farm Equipment • Muncie, IN

3d • Onsite

About The Position

The Reynolds Farm Equipment Lawn and Garden Service Technician diagnoses and repairs small tractors, outdoor power equipment, and lawn equipment for the customers and the dealership. This position helps create lifetime customers by being efficient and timely on repairs and diagnoses. Lawn and Garden Service Technician provides clear communication on status of equipment repairs and inspections while being descriptive with work orders. The Lawn and Garden Service Technician must practice confidentiality both in and out of dealership and maintain positive attitude while working to improve teamwork between all dealership personnel. Most importantly, perform all duties with honesty, integrity, and adherence to Corporate Values.

Requirements

• 1+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Basic knowledge of data entry/keyboarding skills
• Product knowledge of lawn and garden and outdoor power equipment and small agricultural equipment
• Must have an adequate toolset to perform job responsibilities
• Ability to use standard desktop load applications such as Microsoft Office, email, and internet functions
• Unwavering commitment to confidentiality
• Experience working in a fast-paced environment and working cooperatively in a team environment
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of lawn and garden equipment
• Ability to use Service ADVISOR™ and other computer software based diagnostic repair tools preferred
• Ability to operate vehicles, tools, and equipment used for diagnostic purposes
• Proficient oral and written communication skills; clear and concise communication
• Ability to lift at least 75 lbs. repeatedly
• Basic Knowledge of chemical and fluid substance use safety and energy control safety
• Basic Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver’s license is required
• Forklift license preferred but can be certified in house

Nice To Haves

• demonstrated experience consistently meeting performance metrics preferred
• Ability to use Service ADVISOR™ and other computer software based diagnostic repair tools preferred
• Basic Service Technician certification preferred
• Associates degree preferred
• Forklift license preferred but can be certified in house

Responsibilities

• Performs basic diagnostics, repairs, and reconditions on lawn and garden equipment, small tractors and outdoor power equipment in a timely and accurate manner
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of vehicle and/or shop workstation, inventory, tools and equipment
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments in alignment with Reynolds and OSHA safety protocols and procedures
• Completes all reports and forms required in conjunction with work assignments
• Accountable for billable time and assigned work orders; responsible for complete and thorough documentation of diagnostics, quotes/inspections, and repairs performed on work orders
• Promote and maintain positive attitude by positively affecting customers and employees
• Reynolds will provide Comprehensive Web Based Training Courses through John Deere University

Benefits

• Performance/Goal-based pay structure
• Competitive benefits package with medical, dental and vision insurance; employer paid short-term/long term disability and Life AD&D
• Voluntary STD Buy-up option and Life AD&D
• 401K/Roth IRA/Employer Match once met eligibility parameters (Must be 21 years of age to participate)
• At least 6 paid company holidays annually plus three personal days and one health day
• 90 day, Semi-annual, and annual performance reviews to fuel performance and continuous learning
• Uniforms provided for service departments; work gear discounts for all other departments
• Year-round employment
• Equipment discounts and Employer discounts (part-time and full-time status)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED