Law Library Analyst

Harbor

2d•Remote

About The Position

Harbor seeks a Senior Library and Research Analyst for its Library and Research department. The Analyst, Law Library Operations supports the day-to-day administration and delivery of law library services within the Knowledge and Research Services team. The role helps maintain library resources, systems, records, and workflows so attorneys, legal staff, and internal teams receive timely and reliable information support. This is a full-time position with working hours of 9 a.m. to 6 p.m. Eastern Time. It can be performed remotely from anywhere in the United States, the United Kingdom, or Canada. The role supports library operations, electronic resource access, knowledge organization, reporting, current awareness, vendor coordination, document delivery, and research-related tasks. The position also contributes to operational improvements and participates in training and professional development.

Requirements

MLS and/or demonstrated relevant professional experience in a private law firm or academic law library, special library, or research center.
1–3 years of experience providing law library services in a private law firm, academic law library, special library, or research center.
Experience in a law firm library or technical services.
Experience working with invoices and renewals.
Strong accuracy and attention to detail.
Proficiency in Microsoft Office Suite, with strong working knowledge of Outlook, Excel, Word, and PowerPoint.
Responsiveness and demonstrated ability to manage and prioritize competing deadlines.
Client service orientation and excellent verbal and written communication skills.
Strong organizational and time-management skills.
Ability to work collaboratively in a service-oriented team and independently with minimal supervision.

Responsibilities

Maintain library catalog records and administrative documentation for collections, contracts, invoices, orders, and renewals, ensuring records are complete, current, and accessible.
Support access to electronic resources by assisting with password and access issues, troubleshooting common user concerns, communicating promptly and professionally with users, and escalating vendor or platform problems as appropriate.
Update internal research guides, maintain metadata, and keep shared repositories accurate, current, and easy to use.
Create and maintain tracking logs and operational reports related to request volume, turnaround time, resource usage, and recurring issue categories.
Track legal, industry, and resource-related updates and distribute timely, well-organized summaries or alerts that reflect client priorities.
Coordinate with vendors, client managers, and internal teams on renewals, resource changes, administrative updates, and related documentation.
Identify recurring operational issues, document standard operating procedures, and recommend workflow improvements.
Locate materials through firm subscriptions and public sources, and coordinate timely document delivery to attorneys and staff in accordance with client guidance.
Participate in training and professional development related to legal research tools, library systems, service workflows, and best practices, and apply learning to improve performance and team effectiveness.
Support research-related tasks as needed based on team priorities and business needs; seek clarification when needed, meet deadlines, and communicate clearly with colleagues, client managers, and stakeholders.