Business Systems Analyst (Library Services)
About The Position
Ingram Content Group is hiring a Business Systems Analyst to join its team in LaVergne, Tennessee, just outside Nashville. The analyst will collaborate with business stakeholders and IT to translate business processes and needs into scalable, flexible solutions for Ingram Library Services. The role uses agile practices to document and communicate change management and manages projects and IT changes to support strategic alignment and successful implementation. The analyst develops a deep understanding of current systems and processes, creates technical specifications for bug fixes, application enhancements, and new features, and helps define functional requirements in partnership with business teams. The role also serves as an internal liaison, checking deliverables against documented requests, best practices, and quality assurance expectations. Ingram Content Group provides services and technology for publishers, retailers, libraries, and educators, including digital and physical book distribution, print-on-demand, and digital learning.
Requirements
- A bachelor's degree in Business, Computing, Digital Media, or a related field, or directly related year-for-year experience.
- At least 1 year of experience in business analysis or applications.
Nice To Haves
- Experience working with JIRA, Zendesk, or related software systems.
Responsibilities
- Collaborate across teams to create a shared understanding of the problem to be solved.
- Assist in translating business requirements into technical requirements, including scope definition, detail, and process flows.
- Document functional specifications using tools such as word-processing software, spreadsheets, and drawings.
- Assist with QA testing as needed to ensure business requirements are met by a new or changed process or system.
- Act as the first level of support for questions about performance, business logic, and data related to iPage and Ingram-supported order formats.
- Monitor performance and report on success.
- Collaborate with stakeholders and IT to develop scalable and flexible solutions for changing business needs.
- Use agile practices to document and communicate change management.
- Manage projects and IT changes to support strategic alignment, successful completion, and ongoing success.
- Develop a deep understanding of current systems and processes.
- Create detailed technical specifications for bug fixes, application enhancements, and new application features.
- Participate in defining functional requirements through interaction with business areas.
- Verify the accuracy of deliverables against documented requests, best practices, and Quality Assurance.
Benefits
- Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA beginning on the first day of employment.
- 15 vacation days and 12 sick days accrued annually, plus 3 personal days.
- 401(k) match.
- Life and AD&D insurance.
- Employee Assistance programs and Group Legal benefits.
- Wellness program with access to an onsite gym and basketball court.
- Tuition reimbursement program.
- Financial and in-kind opportunities to engage with community nonprofits.
- Company match program for United Way donations.
- Volunteer opportunities and in-kind drives for nonprofits throughout the year.
- Onsite game room with ping pong and foosball.
- Casual dress code.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
