Business Systems Analyst (Library Services)

Ingram Content Group•La Vergne, TN

About The Position

Ingram Content Group is hiring a Business Systems Analyst for Library Services in LaVergne, Tennessee, just outside Nashville. The analyst collaborates with business stakeholders and IT to break down processes into scalable, flexible solutions that support Ingram Library Services’ changing needs. The role uses agile practices to document and communicate change management, and manages projects and IT changes to support strategic alignment, successful completion, and ongoing success. The analyst develops a deep understanding of current systems and processes; creates technical specifications for bug fixes, application enhancements, and new application features; and helps define functional requirements by working with different areas of the business. The role also serves as an internal liaison to verify that deliverables align with documented requests, best practices, and quality assurance. Ingram Content Group connects publishers, retailers, libraries, and educators with content through technology-enabled services, including digital and physical book distribution, print-on-demand, and digital learning.

Requirements

Bachelor’s degree in Business, Computing, Digital Media, or a related field, or directly related year-for-year experience.
One year of experience in business analysis or applications.

Nice To Haves

Experience working with JIRA, Zendesk, or related software systems.

Responsibilities

Collaborate across teams to create a shared understanding of the problem to be solved.
Help translate business requirements into technical requirements, including scope definition, detail, and process flows.
Document functional specifications using tools such as word processing, spreadsheets, and drawings.
Assist with quality assurance testing as needed to ensure that new or changed processes and systems meet business requirements defined during analysis.
Act as the first level of support for questions about performance, business logic, and data related to ipage and Ingram-supported order formats.
Monitor performance and report on success.
Manage projects and IT changes to support strategic alignment, successful completion, and ongoing success.
Develop a deep understanding of current systems and processes.
Create detailed technical specifications for bug fixes, application enhancements, and new application features.
Participate in defining functional requirements with various areas of the business.
Verify that deliverables are accurate against documented requests, best practices, and quality assurance.

Benefits

Competitive compensation package.
Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA beginning the first day of employment.
15 vacation days and 12 sick days accrued annually, plus 3 personal days.
401(k) match.
Life and AD&D insurance.
Employee Assistance programs.
Group Legal benefits.
Wellness program with access to an onsite gym and basketball court.
Tuition reimbursement program.
Financial and in-kind opportunities to engage with community nonprofits.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for nonprofits throughout the year.
Game room with ping pong and foosball.
Casual dress code.